Good room and great service

Clean, decent room breakfast finished a little early so although paid for it didn’t quite make it down in time.

Lovely rooms, very friendly helpful staff

Lovely night, good atmosphere, clean, good food

I stay in Newbury a lot. I definitely won’t be staying here again. Dirty small rooms, stains on the bedding, clearly not cleaned. Paid for breakfast and asked for boiled or poached eggs. Was told that isn’t possible, they can only do scrambled or fried. Much better places to stay in Newbury

Good size and clean room, easy check in, welcoming staff and food is OK at a reasonable cost.

Clean and spacious hotel, there was plenty of options for breakfast, all the staff were friendly and helpful.

The rooms were very basic and in general there is some TLC needed throughout. They were selling a vegan meal with brioche buns with dairy in them. Which they did not even realise. There was a fire alarm at 6am which one staff member said what again. Also there could have been better communication during a fire alarm. Which is worrying. The reception staff were though really friendly.

Ths staff were very nice, the room overlooking the car park is very noisy and randomly the fire alarm went off in the middle of the night 3 times during my 5 night stay. The restaurant is very nice though with good service. But i won't stay there again.

Average

Clean room, friendly staff, and convenient.

Amazing Lady On Reception/Bar...Very Helpful And Courteous

Staff are really efficient

It was what I was needing for my stay in the area

The rooms were very clean but the bathrooms needs a bit of a spruce up. The staff were absolutely lovely. From reception to the bar, everyone was really kind and helpful. The bar was comfortable and we enjoyed sitting there in the evening.

Hotel very conveinient to grandstand at Newbury race course, but rooms require update as are quite a lot of scruff marks on walls

Lovely hotel - a bit out of the way if you're not going to the races, but easy enough to find with a car. Friendly and helpful staff. Nice food in the restaurant. Very comfy bed and quiet surroundings. Would recommend.

Can't rave enough about the evening staff! So friendly and helpful. It was a quiet location.

We were given an easy access room as my wife was unable to walk at the time of booking. The room was well equipped for a disabled person, we found it lacked convenient shelves in the bathroom area for our personal toiletries.

I stayed there for one night for leasure reasons and am more than happy with the value for money. I was a bit "put out" when i arrived to check in and was greeted by a half eaten donner kebab on the reception desk and no staff but they did appear fairly promply and apologised for the kebab. The hotel room was fine in terms of size and had lots of mains sockets a very comfortable bed and useful bedside lights. Despite being a faily warm summers evening (in my opinion) the room was a reasonable temperarure and an electric fan had been left in the room for uae as needed. There were tea and coffee making facilities but no work desk so (again imho) im not sure how good this would be if i had to stay there for work purpoaes. I wasnt a fan of the small window which was treated in such a way that you could not really see out unless you looked through one of the holes in the treatment film however given the hotel is located between two apartment buildings i accept thia may be for privacy of both apartment residents and hotel guests alike but it did make it feel a bit claustrophobic. Hotel well signposted and easy to find. Good free parking next to hotel.