Unfortunately this hotel did not live up to our expectations. The original room was not in great condition, and looked out to a dumpster area. When asked to change, I was not met by very helpful staff. After a few attempts a very helpful member of the team made sure I was moved to a different room (even though it was on a lower floor and facing the street where it could get loud). I felt that the staff was rude throughout the stay. I was very unimpressed with our stay. There are other exceptional options in Montreal that we’ve loved staying at and offer exceptional service. Would not be recommending this hotel or staying there again!

Service was incredibly slow. Food quality average.

The property is located in a great spot, walking distance from everything. The room and bathroom was kept very clean. The breakfast was outstanding and delicious.

Clean

Everything great

Chambre propre et confortable. Personnel adorable

Room,staff,restaurant were all EXCELLENT

Great

We were expecting a much better experience at the William Gray Hotel, the restaurant was pitiful for dinner and sub par for breakfast! Room was clean, staff were polite, food did not live up to the hype! Very disappointed.

Nice and stylish space, felt private and as we were on a bit of an escape to Montreal it felt easy and approachable

Excellent location and service

In the heart of Old Montreal. Service is amongst the best in the World. Personal pre check in call followed by personal approach on property. It has been a long time since I have witnessed on service property employees with smiles on their faces. If the employees are happy the guests will be happy. We waited to long to visit Montreal but when we return we will only stay at the William Gray.

Excellent location

Beautiful location. Luxury Hotel!

Staff incredible, polite and responsive love staying here.

Tom who was the valet for parking was amazing! His customer service was top notch!

chambre propre personnel chaleureux et aimable

Fantastic service and amenities!

Belle chambre

Beautiful hotel in the heart of Old Montreal — wish that I could have stayed longer! The staff was extremely courteous and helpful. Had dinner at Perche, the rooftop patio and enjoyed great views, food and friendly bar staff. Will definitely come again 😊