The positives-,good situation( we were visiting for an event at Hampton Court Oalace) Air conditioned rooms- heatwave in London The negatives- room facilities were poor- no in room fridge Only one pillow each on the bed with no extras in the wardrobe Toiletries in the bathroom were empty including shower gel - despite asking that they be refilled during the day, they remained empty. Quite poor

Very helpful staff at reception. Restaurant staff even stayed open for a few extra minutes while we self served our breakfast as we were late arriving.

Hotel was in a good spot for trains and buses walking distance for every you need ,pubs restaurant shops ,we had a lovely walk along the river Thames

Breakfast was excellent

Great location and very convenient.

Very noisy room. There was a private party on the 1st floor right next to my room. Noise level was very high all night long. Did not get a good nights sleep. I would not stay here again.

Lovely big bedroom

The hotel is clean and fresh. Decor is beautiful and staff are very accommodating! The room was perfect!

Nice staff great location next to the shopping centre

Excellent selection of food available for breakfast

Lovely room Shame we couldn’t get hot water to be able to shower

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入住時，發現厠紙給水浸過，通知服務台，但不是全部受影響的厠紙換咗，只是將受影響的部份撕去；浴屏的接駁處穿了一個小洞，所以每次沐浴，全地都是水，容易產生危險，房號是405。

Large nice room with plenty of light. Excellent sleep as well sound proofed

Hotellet behöver fräschas upp.

Overall it was a good short stay

The site says yhdy take cash. They dont

객실이 청결하지 못했어요 카페트도 낡았지만 그것보다 침대 밑에 물건을 떨어뜨려 주우려고 했는데…….

Very nice stay

Thanks a lot for everything