The hotel is city based, noise expected and received - cold room / tiny dungeon pool which is not even nearly a spa at extra cost was an unpleasant surprise - big queue at check in as everyone scrambles with extra charges and booking pool time - not recommended very disappointed. Booked over our normal cost per night as a treat - Bristol has better - made a mistake !

Very clean room and very friendly and helpful staff

This place is run like a hostel, not a quality hotel. It looks a lot like a hostel too. Staff kinda run around doing nothing and they are often not at the desk. Such as when I checked in. The amenities are less than basic. Pillows are flat and have hard lumps. Lift is slow and small and corridors are also difficult to navigate with luggage. Staff leaves cleaning stuff all over the hallways so you walk out and it looks like you’re in someone’s shop, not a clean and tidy hotel. The cleaned my room but left no toilet paper. Twice! And they took so long to bring toilet paper I had to go downstairs and across the restaurant to the public toilet. They don’t refill mini bar and half the things listed are not there. Restaurant service is also pretty normal.

Hotel was nice, but booked to go to the Spa on the phone several days before arrival. Which was confirmed to me on the phone, then to arrive at the spa and be told they had no booking under our name or room number and they was full. Disappointed

Beautiful Hotel, the bed was 1 of the most comfortable beds I have ever slept in! The room was spotless, the staff wete very courteous and very helpful

Super nice staff, beautiful room, great location and great restaurant

The staff was thoughtful and friendly, efficient too.

Reception and spa very helpful and friendly . The dining area looked quite dirty. Bed was comfortable but the air con was noisy as was corn street with the local pubs having barrels collected early hours of the morning.

The location was fantastic and the hotel / room were very nice. Would stay here again!

Excellent hotel. Lovely friendly staff. Small but very nice spa. Free room upgrade which was a lovely bonus. We will definitely return

This is a fantastic place to stay, felt very premium and the room was lovely. Staff are also friendly, profesisonal and helpful. Would recommend!

Staff were excellent, room was well provisioned, restaurant food was fantastic. Location is excellent, but be aware can't drive directly to front of hotel. Noise was an issue from roadworks going on until 2 am, and other guests complained about party noise, which in fairness was something the hotel alerted people to. Room was on the cooler side, couldn't seem to warm up.

Lovely room, clean and spacious. Slight smell from drain in bathroom - expect this is a one off/room specific issue? Staff friendly. Breakfast okay - opted to upgrade to hot menu (mushrooms on toast were nice, not the most exciting options).

Super polite and helpful staff

The shower was faulty. The carpets outside the bedroom were stained. Disappointing 😞

Nice room, good central location

3 big problems: 1 - Heating didn't work so had to change the room 2 - In the new room - the hand soap ran out middle of night 3 - In the new room - the noise outside was terrible - nightclubs, street cleaning kept going on for all night & early morning. Impossible to sleep. Need complete sound-proof. Pretty poor for a hotel that claims to be luxurious / comfortable - neglecting the very basics like above. Large rooms, luxurious furniture and fancy espresso machines were no use if the noise keeps you awake.

An overpriced hotel where everything is extra. Once they have your card beware

Nice room and welcome. However I booked this room as I wanted a swimming pool, which it says it has. When I got there I was told it would be £10 to use it! Just because I booked via an app. No details on the app to say that!

Lovely hotel