Hakone Kowakien Ten Yu, saya sedih jika mengingatinya. Ia membuatkan saya terharu dengan Jepun Post Depression kerana saya mempunyai masa yang indah di Hakone Kowakien Ten Yu. Kakitangan sangat mesra. Mereka mengendalikan bagasi saya dari Yamato dengan baik semasa daftar masuk saya, bagasi saya telah diletakkan di dalam bilik saya. Makanannya sangat sedap. Onsen adalah luar biasa. Tetapi pemandangan bilik adalah tempat letak kereta, bukan air terjun seperti yang saya harapkan. Tapi okay. Selamat Aniv ke-8. Saya akan kembali tahun depan. Suka tinggal di sini.

Saya sangat berpuas hati tinggal di sini, pemandangan dan pengalaman onsen sangat indah. Kakitangan juga sangat sopan dan membantu. Petua: tiba awal dan nikmati pemandangan taman, kemudian selepas daftar masuk pergi berendam di onsen luar pada waktu matahari terbenam

Hotel provides a shuttle bus but buses comes every 30 mins with very limited seats (only 10 seats available). We missed 2 buses before we managed to board, very frustrating as we waited in the rain, in winter at 0 degrees. There were elderly and children waiting in the queue, not sure why the hotel didn't increase frequency. Restaurants in the hotel doesn't accept walk-ins - they require advanced reservations and the restaurants around the hotel closes at 5pm. Our booking does not include dinner but this piece of information wasn't told by the staff. We found out ourselves pretty late and had to eat at family mart. Hotel was crowded. The only saving grace to us were the room size, hot tub at the balcony and the complimentary lounge usage given by the hotel as it was our anniversary. Given the price we paid for, we were expecting better service. Probably won't stay here again.