Hotel looks new with lot of modern features incorporated. However, the real soul of hospitality is missing. Hardly see staff smiling. Infact, the reception seems lost and robotic. Staying in five star hotels, first time I have experienced coming back form work and finding the room as you left it. Asking for the reason, "the house keeping was not told to clean the room. They cannot enter the room without permission". I am confused, is it good or bad. I mean, you trsut the hotel and expect them to clean the room in your absense. Breakfast buffet is good but nothing for vegetarians, except lettuce and hard croissants. They have some vegetarian dishes on the buffet but placed next to meat and people using the same ladel for both. Staff remain ignorant. For them its normal. Infact, the room service menu is average. Room service staff is cold and robotic. Wifi - Seriously, I think in todays fast world its more important than breakfast. However, the hotel has failed in that aspect as well. Even after complaing about the connectivity issues and speed, seems the technicians were helpless. They has a big router placed in the living room but the speed and connectivity in the bedroom was snail slow. Overall, it like lot of money has been spent to built the hotel with lots of modern technology and equipments in the room, which looks very fancy. However, attention to the staff and their training and guidance needs more investment and attention.

Great

Great

Comfortable stay for a family. The staff is very friendly. The room is very clean and spacious. The hotel is close to the airport, we were able to rest well after our long flight.

Very good hotel. Excellent quality of the rooms! A couple of (very) small things; 1. The Pool is only open between 8am and 4pm, which is a little tight 2. The Shopping Mall is walkable (some hotel staff say it's not) - but you need to be creative/patient with the traffic! 3. This is very close to the final approach of Jeddah Airport - and you will hear planes in the middle of the night. Other than that, it's an excellent hotel and very reasonably priced.

Great 5 stars hotel near airport and AlArab mall.

Staff & Service is exceptional

It was ok, No complain …

Definitely I will choose to stay here again.

فندق ممتاز....السعر مبالغ وعالي مستوى عزل الصوت والضوضاء من الخارج بالنسبة لفندق خمس نجوم المفروض تكون عالية جدا وهذا للأسف غير متوفر بالفندق

Nice stay at a new facility that is well furnished, typical 4 stars stay. I would go again, but area is close to airport but not to shopping or recrational activities. Rooms are spacious and comfy with all needed accessories. Soundproofing is excellent and air conditioning as well.

Nothing special, just close to the King Abdulaziz Airport

Everything was fine until after I checked out. Requested a cab from the hotel. They charged me beforehand only for the cab driver to take us to the wrong airport terminal. Then had to hire another cab driver and pay him an additional 100 SAR to get me to the right terminal. Poor communication between front desk and driver.

اثاث الفندق جدا جدا مميز وفخم الاستقبال رائع والتجهيزات رائعه للاسف صوت الهواء من النافذة مزعج جدا لوحة التحكم لم تعمل رغم محاولات الاي تي كم مره تاخير في الاستجابه للاعطال من الروم سيرفس طلبت حل مشكله من الظهر ومااصلحوها الا بعد المغرب ومو حل نهائي لم يعوضونا بتغييير الغرفه رغم مشاكلها

very clean and modern room accessories. Near airport location and close to Arabia Mall

شكرا على حسن الضيافة ومن اجمل الفنادق وأنظفها على الأطلاق

مازال احد فنادقي المميزة بجدة موظفين الافطاربحاجة للمزيد من التدريب رائحة بسيطة بالحمام مساحة الغرفة كبيرة مقارنة بغيره للي ما يحبون الازعاج يطلب غرفة خلفية

فندق مميز و طاقم الفندق متعاون و الغرفه واسعه و نظيفة و قريب من مجمع العرب و حراء مول و مطار جدة

Amazing hotel , I enjoyed my time and everything was I expected

The hotel itself is really good with cery spacious rooms