The staff is mostly incredibly kind. The location is perfect. It’s a great hotel for a special occasion, we got a small upgrade and beautiful daily surprises. The hotel itself is very dark, no wow effect upon entry. While we were there, they had water damage that came through the ceiling on the famous corridor + the gym was unusable. The breakfast at Epicure was divine, however, before our departure, we had lunch at the lobby. I had a bad feeling about my club sandwich. I assumed that the chicken was undercooked but was assured that it was not. I made my husband taste it too. During our travel home we both got sick with food poisoning that lasted a week. This was obviously a very awful ending to an otherwise beautiful trip and should never happen at an establishment of this caliber.