El personal que fue al cuarto a reparar la tv fue grosero con mi familia

Everything was good. Friendly staff and breakfast lounge. However, the beds were not very comfortable.

Clean and comfortable in a good location.

Helpful staff, central location, clean rooms

Wonderful staff, location and rooms

Extremadamente amables en recepción, el check in no tomó más de 2 minutos, estacionamiento accesible incluido para 1 vehículo durante mi estancia, la habitación estaba limpia y ordenada, todas las instalaciones son modernas y acogedoras, la ubicación es la mejor en la ciudad. Los amenities son de muy buena calidad, sábanas y almohadas cómodas, suficientes toallas, complementos de ducha etc. Cero quejas. Volveré a hospedarme en este hotel.

All the above. All staff is nice. Rooms, all areas real nice.

Great room, perfect staff, super location. Get some great sunset shots of the volcanoes. Breakfast was different every day, and had a true Guatemalan flair; frijoles, huevos revueltos, salchichas, and the best platanos duros I have ever had. Of course tons of fruit, waffles, pancakes, cereal, and made-to-order omelets. The Greek restaurant across the street is exceptional. Loved the outdoor patio attached to the Courtyard bar. 10/10

Parking needs to be a lot easier

Staff was courteous and room was clean.

Excelente Opcion! Hay de todo en la propiedad y accesible a los restaurantes

.

Se pone snacks en las cuartos, pero hay que pagar por ellos. El hotel no da nada gratis para los huéspedes

Everything about this hotel was perfection

Nice property near the airport. Hotel staff is helpful. Didn’t have breakfast, but had dinner at the hotel restaurant. Good dining experience for dinner. Room was clean, comfortable & has the essentials. Room also has a mini fridge & coffee maker. Would recommend staying at this hotel for short or longer visits.

Great

Todo excelenge

Everything was very nice and clean, but there is not a little refrigerator if you were to buy any food and take with you. And in the morning me and my fiancé were sleeping, and one of the staff members knocked on the door and opened it without saying anything. It was a little alarming at first, but she was just asking if we wanted our clothes washed, but it was weird that she opened the door!

Instalaciones en buen estado, se descansa bien. Pero el tráfico alrededor es horrible! Tanto para llegar como por si se te ocurre salir a dar una vuelta. Ni lo intentes!

Hotel was impeccably clean. Staff were extremely welcoming and friendly. If you come without an itinerary please do not hesitate to ask the front desk for tips. I would stay here again if re-visited Guatemala.