We enjoyed our stay at Sonesta Hotel, Baltimore Inner Harbor. The staff was great! My husband unknowingly left his wallet there and they called us to let us know. Once we returned home, I realized we left some valuable items in our hotel room and they confirmed that they did have the items and worked with me to have them shipped to me.

The room is clean and the bed is very comfort. The bathtub does not have a non-slip rubber mat, which makes it very unsafe to use when taking a shower. Because of missing coffee mathine in my room, I tried to call the front desk and found the phone doesn't work, I had to go to the first floor to tell them the question. About 5 mineuts, one of the staff brought a coffee machine to my room, when I was going to use it I found a screw inside and very dirty, I had to go to the first floor again for another coffee machine.

Walked to convenience store on the corner (Royal Farms) about 10:00pm to pick up some snacks and a bunch of high school age kids (12-15 of them) walked in the store while I was shopping and helped themselves to everything and even filled backpacks and walked out. As I was paying for my bottled waters, I asked if this was normal and she said yes. I asked where the cops were and she just kind of looked defeated. There needs to be more police presence in this area. It happened again the next evening. Not the hotel’s fault. Everyone there was exceptional. Downtown Baltimore is overrun with crappy kids like this and they need to clean it up. These kids should all be arrested.

My stay at the hotel was very comfortable. Beds were comfortable. They had no iron, had to request one. Had a false fire alarm during the night which was very inconvenient. Nobody said it was until we called to verify. There is no full length mirror in the room. Other than that two nights were okay.

Great

This was one of the best stays I have had down in tje States. Every single employee at this hotel was kind and helpful and a joy to interact with. It was the perfect distance from Camden Yards

Property was just ok

Very misleading. Thought this was closer to the actual harbor. Not satisfied with the location.

Stay was great very nice clean room. Hotel staff were excellent and very friendly and helpful.

Booked a room with 2 queen beds, arrived and they put us in a king suite. No other room available. They suggested i sleep on the couch. Only provided 1 extra blanket. No sheets, no pillow. Do better Sonesta!

Excellent experience

Dirty… not maintained well

Great stay and nice staff

The stay was what is was ment for came from out of town for a concert but wish the web site was up to date $5 for a cup lf coffee luckliy staff was great and comped it was told complmentary breakfast absolutely not after chatting with staff sounda like the new owners need to hire someone for web up date staff was great tho

Enjoyed my stayed here. Staff was very friendly and helpful. I would stay here again.

Did not stay long but the Property was nice

Great staff!

Decent for a short stay

⸻ The front desk staff were great—especially Aaron, who kindly walked us to the corner to point us toward the CFG Arena. Another gentleman quickly brought an iron to our room when we realized there wasn’t one, which we appreciated. The room itself, however, was dusty and a few of the towels weren’t clean, so housekeeping definitely needs improvement. Overall, good for a short stay of less than 24 hours and the location—just steps from the CFG Arena—was exactly what we needed.

I didn't like that I had to find out that I have to pay $45 definitely did not like that