Penilaian & Ulasan Keseluruhan Tensui Saryo

Very luxurious Lovely environment Fantastic food Unique experience

Beauace.. very clean and very very helpful people!! Free drinks and snacks are a bonus and the private hot baths were lovely!! Highly recommend it.. they even served us lovely vegetarian breakfast!! 🙂

Great location - literally a few steps from Gora station and Hakone cable car (start point of the famous Hakone Loop.) services excellent. Onsen was not that impressive (compared with similar accommodations). Breakfast was quite monotonous - we stayed for three nights so breakfast #3 was identical to breakfast #1. And right across the street from the best coffee shop - Coffee Camp!!

Great Japanese tradition ryokan with real hot spring water! It's a bit costly, but if you want full experience, then you should go for the dinner as well.

Location of travel options for easy access to major tourist sites.

價錢比較貴，不包早晚餐，而且周邊比較偏僻，餐廳少，小店也早收，找吃的比較困難，至於其他設施都完美

2回目の利用ですが、ウエルカムドリンクや、ミニバーの時間があり、ワインやシャンパンなど大変美味しく、おつまみやお菓子も美味しく、何度も利用したくなる宿でした。岩盤浴も最高です。

The room was big and the bath was awesome. Very close to the train and cable car station.

今回は出張で滞在したが次回は旅行で来たい。 スタッフの丁寧な対応や施設全体の清潔さに癒された。 駅が近いので列車の旅にも最適。

全体的に綺麗で動線もわかりやすい ウエルカムサービスも個人的には気に入った。 朝食は、彩りや品数も多く楽しめた。 若干、レストランスタッフが少なく感じたので 探さないと行けないのは勿体無い その他気になる点 1.大浴場の見回りが昼間帯だけのように思われる 朝、脱衣所の洗面台付近が前日の夜のまま放置されているタオルがあった。鏡も全体的に燻んでいる 2.サウナ内の緊急呼び出しボタンが壁面から剥がれており使えるか不安 3.岩盤浴の利用の仕方はもう少し詳しく案内されても良いと思う。(利用時間制限があるので浴び方は掲示されてるが、そこまで読んでいられない) 4.Wi-Fiが時々落ちるのと朝、ＴＶが全く映らない状態があった。

Wonderful experience

エクスペディアの予約システムに、またもややられた。 以前も体験したが朝食付き、食事付、キングサイズベットでの記載部屋を選び予約。 現着してから「素泊まりで予約を承ってます」の言葉に目が点。 さらにツインの部屋で泣き寝入り。 気分が台無しでテンションが下がる旅行に変貌。 この予約の記載内容をもっと改善してほしい。 貸切露天風呂を予約してみたが、檜風呂に行くと風呂桶は腐った木の風呂でボロボロ。 ささくれた木と木屑が浮遊している湯に浸かるのは、なんとも気持ち悪かった。 足湯につかってBARでお酒を飲めるのは、最高！のはずが、生ビールを飲むと「ん？」臭い たぶんビールサーバーの清掃が出来ていないんだろう。 温泉の水で作ったビールかと思った。 それ以外は概ね満足できました。

The staffs are amazing and tried their best to communicate. The room is excellent and enjoyed the open air bathtub with beautiful background of the mountain. I would definitely recommend this hotel and definitely would stay here again.

직원들은 친절하고 숙소내부는 좋았으나 개인탕 물이 더러웠습니다. 위치도 좋습니다. 조식과 석식은 그저그렇습니다

We had a great stay at Tensui Saryo during Hakone visit. It is very conveniently located near the train station from Hakone-Yumoto and the cable car that leads up to the Owakudani sulfur vents. Our room was beautiful and the mountain view - though somewhat cloudy - was as well. The futons in our room were warm and soft but I did wake up a bit stiff (just gaijin issues). We had an outdoor hot spring-fed bath on the patio which was very luxurious. The sulfur is filtered out so the water doesn't smell at all. The included breakfast was very good and the staff graciously accommodated my request for vegetarian food. It is an authentic Japanese style breakfast with many small dishes. Given the price I do wish that dinner was also included. There are several restaurants nearby but strangely many were either closing when we got there or didn't open until later. The staff were all very kind and helpful. Do note that though the reservation includes 1 free drink at the bar per person it only applies to the menu offered. It wasn't entirely clear so when we ordered cocktails we ended up paying extra. They do offer free snacks and drinks when you arrive, which is nice. Overall a very relaxing and pleasant stay.

離れでの宿泊だったのですが、真上にも客室があったようでドアを閉める音や足音がかなり響き何度か目を覚ます位でした。 離れで静かだと思っていたので、残念でした。

Staff didn’t give us the room we purchased and tried to make us feel bad for asking. They didn’t pay attention to task and breakfast looked like left over dinner.

大浴場和露天溫泉不錯，還可以預訂私人露天風呂。膳食方面為懷石料理，味道也不錯。

値段からして高級感のある滞在を期待していま

特に悪いところは無かった