Staff are extremely helpful and friendly. The rooms are a bit older but were very spacious and clean. The food was sometimes hit or miss, but overall not bad. Drink service was amazing and the beach is gorgeous.

If booking through Expedia Airport shuttle is CANCÚN AIRPORT ONLY, Expedia did not outline this & I was screwed over!! This property was beautifully done, good efforts on entertainment, but felt amateur & not unique, The staff are very friendly & helpful, however the service was a bit slow, we were there when the resort was fully. Getting into the a la carte resturants was very difficult( 3 onsite). The buffets are tiresome, pretty much the same just a tad different. When it’s all inclusive I wish tipping, even at Buffetts & snacks was restricted. It got a bit much. They didn’t make you feel that way I just wish it was a ground rule like in other resorts I’ve been to, Tipping restricted! Upgrade the ecotour to the bonanza tour it comes with horseback riding & swim in cenote. The guide was very funny & friendly. Tulum is very very expensive they want to charge you pesos for everything including a beach chair with no umbrella in some areas. The Ruins was cool, but if you like to know more of the history or stories pay $1200 pesos for a guide. Wish I did. And again the government there is insisting further taxes & fees now, just to walk about the Tulum Ruins. It cost a total of $400pesos per person which was about $44CAD plus another $15CAD to park in a pitted gravel back area. Total for two with parking was $950pesos (~$95-$105CAD, no tour bus, no guide) Glad I experienced Tulum,would I do it again?Not without thinking twice for the amount it was!

Yes

My stay was amazing! Loved the staff and my room was beautiful

Overall experience at El Dorado - as first time travellers - was excellent! Staff were very accommodating, hospitable and joyous which added to the overall atmosphere of the property. We were greeted every single time, offered drinks or food and were kept BUSY; the property itself had plenty of activities that one could partake in which aids with the stress of planning. Lastly, the affiliations with Lomas was great as we didn’t have to worry about transportation from and to the airport and also for the excursions. Again, EXCELLENT PLACE WITH EXCELLENT WORKERS.

The food was horrible. We did not have a hot meal the entire week and the alcohol was so watered down it wasn’t worth it to drink it. Never again!

The shuttle service was good, especially on the way back to the airport, El Savador was funny and professional. But the rest wasn’t good. I didn’t get the room a reserved. My wife and I were assigned a downgraded room due to full booking/overbooking. The room was dark, smelled funny, and poorly maintained. Overall the whole property is dated and needs a refresh. The hospitality staff were friendly and the food was ok. Based on my experience I wouldn’t recommend the resort nor go back.

amazing stay. amazing staff. amazing food. I had a great time and would highly recommend to friends and family. I would totally revisit this resort.

Very good place , excellent food and good facilities

There are pros and cons to every resort as well as differences in opinion. This review is from my opinion only and others may not agree. We stayed in a Jr. Swim Up on the Palms side, just regular not preferred. 1. Staff- was great and super friendly 2. Check in - quick and painless 3. Room - Dated but clean and spacious. We did find walking in barefoot our feet got dirty. For sleeping the room didn’t get dark enough for me. I’m glad I brought a sleep mask. AC worked great The swim up was awesome, had a patio area, then a short step down to shallow water with loungers then had a 4ft area to swim/float to other rooms or bar pool. Sun and shade mixed. Sound proofing was good, could hear music a night a bit in our location. 4. Food - This is the make or break for many. We found the food in the Italian and Sushi place to be the best. Reservations needed at those two. The Mediterranean was not bad but not a lot of choices. The rest of the food was hit and miss for us. 5. Grounds - This resort was a little tricky to navigate. Lots of path ways but not many signs. The map was helpful but definitely didn’t show everything. The grounds were beautiful tho. Tons of palm trees, flowering bushes and plants. Kept very well by staff. 6. Beach - Also many guests make or break. The beach on palms side is best, it goes a little ways for a short stroll. Shallow so many waded, float, snorkeled and hung out with drinks. Lots of Bali beds and chairs but it would depend on capacity

Everything was perfect, and the staff was excellent.

All services are great. Everyone is helpful. Really enjoyed the stay!

Easy to find the transportation from the airport and the transfer was smooth; Food was absolutely awesome in every spot!; Great drinks; delightful & gracious staff; terrific music at The Guayacamas (sp?) Bar in the evening was a fun way to end each day... Will definitely be back!

Muy grande

This resort was so nice! Really enjoyed being here with my boyfriend. Good place to reset and relax!

I had a fantastic stay!!!

Naay Spa is great! Airport shuttle is awesome. Staffs arr all froendly

Don't believe when they offered you something... they offer us some extras, and didn't received nothing, it bothers that we didn't ask for nothing, everything was nice, didn't have to do that to my wife.

Very clean resort and staff is very courteous and efficient.

We had a blast. The services was amazing. I will recommend this place for sure