excellent experience , staffs are very helpful

位於湖邊，房間2大窗面對湖景，景觀很美。空間很大，很舒服。 住宿是一泊二食，食物很精緻。 飯店服務也很專業。

the room was dated... no art decoration/flowers...meals were good but there's no chef's name on the menu... view was good

Fabulous location. Good size Japanese style rooms. Lovely Onsen. Good Kai-seki dining option but no Western style breakfast. No bar.

Beautiful setting on Japan’s highest lake, over 4,000 feet above sea level. Classical Japanese architecture with spacious rooms, gorgeous views, delightful staff and great amenities.

Lovely place in a gorgeous setting.

Service was amazing and rooms were the size of a small apartment. Only gripe would be that the pictures on expedia make it seem like you have unobstructed views of the lake. However, the room we were given you can only partially see the lake as there is another building in front of the hotel.

Incredible, high class, quality accommodation and luxury cuisine. Kaiseki dinners were simply magnificent. Service was impeccable. Absolutely superb. Should really award 6 stars.

整體非常好，湖景房非常震撼，很美。

設施太舊！房間內洗手盆生锈，梳化殘舊

服務很棒！晚餐很精緻，離瀑布很近，可以散步過去，第二天去東照寺，搭公車去，回程搭星野巴士到東京，行李貼心的從飯店先放到巴士上，很輕鬆的在日光遊覽

It’s a cozy place to stay. Very nice hot spring with only few people there in the winter. A little far from the station though, traffic is not that convenient.

冬天的日光界好寧靜好美 白雪覆蓋大地及綠色屋頂真是太美了 這裡的食物也非常好吃 上次是石板牛肉 這次是魚斧飯 都非常好吃 太棒的旅店

親切專業的服務！很棒的景緻！

Is a bit pricey, but still worth to stay with quality service and fine dining. It’s located besides the lake and offer 3 minute shuttle to the bus stop as well, such considerate even it’s close.

This was the first time we stayed at this hotel and we were truly amaze with the facility and the food. We stayed 2 nights and both days we were provided with an excellent selection of different food . The room was perfect, absolutely spacious with the lovely view of the lake which we can see right from our windows. We would stay again.

非常完美的服務，完全物超所值

Good location, perfect onsen. The dinner and breakfast are delicious. Rooms with lake view are spectacular.

房间大，起码能睡下十人。图书馆的风景尤其好，可以喝茶，咖啡，看男体山。位置入口对于步行过来有些难找。

服務很好，餐食豐盛但不是每道料理都好吃，地點離車站及景點不遠