Pros: the service was great, we arrived late on the first night and were personally taken for a walk to find food and a bank. When booking the transfer we were taken all the way to the Riad which would have been impossible to find on our own. There was heaps of hot water, the room was cleaned daily and the terrace and breakfast was nice.
Cons, the wifi was poor, the aircon would not go lower than 21 which led to some stuffy nights and we were promised we would be walked to the taxi upon departure so they could ensure we would get the local rate and not be scammed which didn’t happen and we ended up paying more. I’d say just not to offer this service if you can’t deliver. No elevator, only stairs which is a problem with large luggage and also very low ceilings - keep in mind if you are a tall person!
Overall I would stay here again and can’t beat it for the price!