Great facilities and ideal location to explore.

River view and surroundings. Not pristine in bedroom & bathroom

We love staying here. Beautiful location. Staff very attentive and look after you at every opportunity. The rooms are spotlessly clean, spacious and comfortable.

We had a lovely time. It’s a really nice hotel. The staff are great although service was a little slow for breakfast. A beautiful setting

Small hotel, quiet, very comfy bed, excellent location, good choice at breakfast, friendly staff.

Reception staff were exceptional

Shower in tub should have bar to hang on to while exiting & entering. Very dangerous as is.

Accommodation is expensive but excellent. Restaurant service could have been more relaxed. Location is superb alongside the river. Restaurant is overpriced ! Having said that we will be back because of the excellent location and the fabulous suite we had.

As always the Captains Club hotel was excellent!

Excellent customer service from entire team.Great room and river view. FOOD was exceptional and hotel size very comfortable to accommodate all guest requirementd.Definitely revisit

Fabulous breakfast and guy on reception with friendly

Had a really good one night stay, food was lovely and a nice friendly atmosphere throughout. All staff we encountered were friendly and helpful going out of their way when the spa shut earlier than we were told allowing us to use it

The hotel experience was mediocre. The telephone in the room was out of order, leaving no way to contact reception or room service without physically going to the front desk. There was also no mobile signal, so using a mobile phone wasn’t an option either. The spa was fine but lacked atmosphere; as the only guest there, no refreshments were offered to help me relax. The room carpet had a visible stain, despite attempts to conceal it. Although the website claimed to offer 24-hour room service, this was not the case. When I returned to the hotel at 2 a.m., I was met by the night porter, who was also cleaning. Upon asking about room service, the only option offered was a chicken sandwich, which he would prepare, so I ended up going to bed hungry. However, I can’t fault the staff, as they were all friendly and polite.

Had a lovely stay here with my Granddaughter, we enjoyed massages and the spa pool and sauna, all very relaxing. Delicious and very filling breakfast. Lovely large room with views over the river. Would have given 5 stars but the requested twin was not made up and there was an event whose Disco was loud and went on until midnight.

First impression, on arrival was pleasant location and staff fairly hospitable. Room a good size, clean and lovely view of river, however some niggles overshadowed this by inadequate instructions on some of the room facilities eg. room safe. It was noisy at times, as outside seating area below window. I am also disappointed there was no small chiller/fridge in room especially in an expensive hotel as this. . Restaurant staff very helpful and restaurant was pleasant. Overall unsure if I would return to this establishment.

Lovely spacious and river view rooms. Lush bed. Great food and staff. Outside river view dining and lovely walks along river. Beautiful scenery of boats, paddle boarders etc. Much better than Poole! A great place to stay. Will definitely return. You must try …… you will LOVE .

Als Gast >10 Jahre fällt mir auf dass Manches schon stark in die Jahre gekommen ist. Siehe Fotos. Und in der Bar ist das Personal noch langsamer geworden. Wo ich beim nächsten Aufenthalt logieren werde? Das Preis-Leistungsverhältnis passt nicht mehr. Schade.

Lovely hotel, gorgeous view and lovely large room.

Great hotel, absolutely brilliant location. Wanted to take my parents away and they loved the hotel. Riverside views from large windows to enjoy, a nice walk along the river into town, close to Mudeford Quay and all the lovely beaches. Great staff. Delicious breakfast each morning.

View from room snd location for walks