Friendly and very helpful staff. Lovely clean rooms. Excellent location for Kirkwall shops.

Love this hotel.. highly recommend

The toilet didn’t flush well and the room smelled of mildew. Otherwise clean and comfortable.

Very nice property, with a seemingly recently refurbished reception, lobby, and restaurant area. The staff at the front desk, as well as in the restaurant, were impeccable, courteous, friendly, and highly accommodating. Payment was, however, a bit complicated, as you could not pay at the table and instead had to walk to the bar or reception. The POS terminal was also experiencing connectivity issues. Luckily, we had some cash on us. The view of the harbour and the sea is truly beautiful. However, as we were on the first floor, there was some noise and cigarette smoke coming from the restaurant and from people smoking outside. Fortunately, it quietened down after the restaurant and bar closed at around 11:00 pm. Two additional notes regarding the restaurant: it is advisable to reserve a table in advance, as we were unable to secure one as walk-in guests and only managed to get a table 90 minutes later. Secondly, I had what was probably the best steak and ale pie of my life here.

Professional staff, pleasant and business-like. Straightforward check-in process. Note: keycard for power in the room. Hot water is scalding.

Staff at the Ayre are very friendly and very helpful. We ate in the restaurant twice and had breakfast each morning - the food was excellent. If we have critisism it would be a lack of hanging hooks in the bedrooms - somewhere to hang your wet coat (because there weren't many hangers in the wardrobe) and hooks in the bathroom to hang your wet towels.

Was a great place to stay good breakfast helpful staff

Great location and Price

Very thin walls, we could hear everything! Also, a bit of better customer service training would be a good idea….

Comfortable room

Restaurant was excellent. Had dinner there 4 nights. Staff was helpful and courteous.

This was our second stay in a matter of weeks and both were excellent. Friendly, welcoming, professional and efficient staff, a very nice room, and excellent food. I hope we will be back.

Staff were excellent - on booking in we were moved to the apartments as there was a coach party in. Very friendly

The staff at the Ayre were wonderful: warm, friendly, helpful, attentive. The room was ok, nothing special. Menu in the restaurant/pub was ok, nothing special. We were there over the New Year, stayed for 7 days... Again, the staff were wonderful!

Couldn’t get light in bathroom to work ended up having to use the light over the mirror. One of the milk sachets was all lumpy when we put it into a cup of tea in the room. Other than that everything was fine and staff very pleasant .

Lovely saff, grear food, comfy room.

Staff were very good, happy to help!

We stayed for 3 nights as a family of four in one of the apartments. The room was very well presented and had a small kitchen. The food served by the restaurant was delicious. There was an excellent selection of spirits and local beers. The staff very helpful and friendly. Will stay again.

Room clean and comfortable. Some minor maintenance issues (hole in bathroom door) and difficult to squeeze into shower past extremely hot towel rack but otherwise good. Location very convenient and plenty of parking.

Ideal for us with a dog and for one overnight. Staff went out of their way to enable us to get early checking as we were attending a wedding. We did not have breakfast as we were leaving very early to catch the ferry.