we had several issues during our stay, a group of guests next door to us repeatedly knocked on and attempted to open our hotel room door while shouting things such as “open the door” and “unlock the door,” which made us feel extremely unsafe. We contacted reception four times before anyone answered. When the receptionist eventually answered the phone, I clearly explained that we were four young women and that we were scared to leave the room because unknown men were outside our door shouting and trying the handle. When a member of staff eventually attended the floor, he only asked the other room to turn their music down and did not address the fact that they had been trying our door or shouting at us. The behaviour of repeatedly knocking and trying our door continued throughout the night, and we were not contacted again to confirm the situation had been resolved or to check on our safety.

Excellent stay, thankyou! Staff were very pleasant and happy to help. Kept in contact pretty much until check in which I found was really helpful. Location is the big thing here literally seconds from concert square yet no excessive noise so able to sleep. Rooms clearly purpose built for party atmosphere so a bit run down not impacting stay really and still look pretty cool. Overall rooms are spacious, clean, beds comfortable everything you need for a night out with mates really. Parking bee car park two streets over only charges £8 for 24 hours which is boss in such a central location. This was our second time back and we will likely return. Thankyou!

The staff so friendly and so helpful with everything.

Awful mouldy poor condition

Easy check in/check out. Friendly staff on reception. Room was a fab size with everything we needed for birthday celebrations. Comfy bed, slept well considering the time we got in! Would stay again definitely.

The room was incredible, exceeded expectations! We came to Liverpool to explore but actually we loved being in the hotel room just as much so spent most of our time in there. The bathroom was stunning with the jacuzzi bath and shower. Staff were so friendly our entire time and made a point of making sure we were okay and had everything we needed. We will definitely be back for another visit in the future. Also it’s in the perfect location for dining out with restaurants just on the doorstep, Liverpool city centre only a 10 minute walk away as well.

Great service

Staff were lovely as we didnt have enough towels in the room and asked at the desk. Rooms were lovely and clean. We stayed in the sound of music room and was great only down fall would be to add another dressing table as with being 6 of us in the room. Also a lamp just to brighten up the room alit next to the dressing tables but apart from that was amazing. Really central to everything we needed and would defiantly recommond staying here and will be booking again.

Nice staying, comfortable beds .

I have stayed here many times and this was by far my worst, I usually like this place but the thin windows so you can hear the music , poor bathroom and no kettle although tea and milk givenwere negative in my view,

Everything was perfect! The staff were very friendly and helped with our secret hen plans which was amazing. Room was great, very spacious and loved the decor. Would love to stay again!

The room wasn’t the problem I paid 200 deposit and still waiting for it to go back into my bank as they said it would go straight back in to when we left and the room was checked we left the room how we found it

Heating was broken in our room but staff accommodating and moved us to another room. Great stay and close to everything

Staff were good, room was spot on, location was perfect

The staff were lovely and room was very clean and comfty beds

The room was very large and the staff were all very friendly. Felt very safe however lots of strange noises

Staff were wonderful. Clean room.

Good location and friendly staff

The location is brill if you want to be right in the centre but this has a downside. 2 clubs directly opposite our room. Loud Music and people until 5am and then the street sweepers. We had a large crack in our window so that might have contributed to how loud it sounded inside. Room was very clean

A very popular hotel for groups. Multiple beds in rooms. Rooms and floors are themed. We stayed on a Sunday and Monday. Great location just minutes from Bold St. food, pubs. Theatres are walkable. But what makes this hotel is the STAFF. Super friendly. Nothing is too much trouble. Tip. Ring hotel in advance for recommended parking.