Penilaian & Ulasan Keseluruhan The Lansbury Heritage A Sunday Hotel - Canary Wharf

When we arrived at our room the key card didn’t work. When we went back to reception to get it fixed, the manager came and was also unable to unlock the room with a mechanical key. We were waiting 20 minutes while they tried to ram the door open. They told us they had no other room we could go in. When we said we would be uncomfortable staying in a room that could lock us in like that, the manager spoke to us in an angry and argumentative manner. There was no apology or compensation from the manager for the issue or delay. Instead they spoke to us disrespectfully. They then found a room for us to go in, despite initially saying they were fully booked. The heating in the room was blasting hot. We couldn’t turn it off and the air con didn’t seem to counteract it. I asked reception to turn the heating off while we were out, we returned home to a room that was boiling hot. She had not turned the heating off like she said she would. Overall the hotel was very clean and in a quiet area. However, the room was more tired than I would hope considering the price. The biggest disappointment was the rude manager.

A gem a hotel offering competent service.

The room we were given after a late night check in was of poor condition. We struggled to lock the door, the aircon did not work (it was a very warm night) the hotel had placed a fan in the room which was right next to the bed and even on the lowest setting was too loud. The bathroom vanity light didn’t switch off - and the bathroom door was frosted glass, so you were in the light all the time. There wasn’t a window in the room to open. The carpet had dirty marks on it and the wardrobe draw was falling to bits. There was no phone in the room to call reception or spare hangers in the wardrobe to hang clothes. I got dressed and went back to reception just before midnight - who handed over keys to another room of far better quality. We then had to repack and move. The next morning when I complained- reception advised they were aware of the issues! When I said why would you let that room, the reply was “I know”…. The room was number 202. It’s not of the quality in the images. It really did ruin our nights sleep - and we only stayed for that. It’s such a beautiful hotel too.

Gute Lage, nettes Personal

A very quiet hotel from outside noise and lovely staff , stored our bags prior to check in , issues were bathroom light in room doesn't turn off and opaque door so very poor sleep, stuffy hot rooms with no opening windows (age of building) and air con not very good but provided a fan which was large and very noisy, broken plug for table lamp and fridge not cold. The website is out of date stating food options that are not available.....pan Asian restaurant which if we had know we wouldn't have chosen hotel as we don't eat that cuisine but they offered alternatives and the hotel is connected to a very successful Asian restaurant business so probably very good if you like curry. Breakfast ok, simple choices and easily able to walk to Canary Wharf.

The building is beautiful. The room, gorgeous. Clean, tidy. Staff are helpful. The AC was not working in the Junior Suite and the room was unbearable hot. We asked for fans and were told they just needed to reset the AC. And we went out. Came back to 2 fans in the room. The temperature increased overnight exponentially and had the worst night sleep. So uncomfortable and such a shame. This is the only issue but it ended up being the main focus of our stay. We had a great day in London, celebrating our anniversary, and the room just let us down. Exhausted, no sleep, and now off for another day in London before returning home.

If you're expecting this hotel to be in Canary wharf, be aware that it isn't! It's a 15 min walk away, on the other side of the aspen way. Nice hotel though. Be careful in the shower, there's no grip on the shower floor and my wife slipped over in there, hurting her back. Reported to reception when checking out but they didn't seem too bothered.

A beautiful property in Canary Wharf. Our room was spacious and very clean and all staff were friendly. While it’s not located in the city centre, the transport links are only a short walk away and there are lots of local bars and restaurants.

Nice hotel although lacking in a main bar area, rooms are very modern maybe too many gadgets couldn’t turn light out over bed. But decent hotel and restaurant on ground floor was amazing dinner

Ideally the bar and food hall should be separate but other than that was great for what we needed

A nicely designed hotel, friendly helpful staff and a comfortable bed.

Room was very good, clean and well appointed. Great bed. Restaurant service poor and overall professionalism of the staff did not meet the standard expected. Reception staff were however very friendly

The staff were all extremely welcoming. We didn’t have time on this trip to enjoy the spa or food offerings. But looking forward to it on our next visit. The room was spotless and comfortable, and we enjoyed our stay.

TV defekt, Mitarbeiter kümmert das scheinbar nicht. Drei Mitarbeiter wurden mit unserer Reklamation angesprochen. Ohne Erfolg. Als wir dann vollkommen verärgert waren, wurde uns ein kostenfreies Frühstück angeboten. Wir haben darauf verzichtet. Eine ehrliche Entschuldigung, hätte mehr bewirkt. Sehr schade für diese schöne Immobilie. Am frühen Morgen gab es dann noch einen Feueralarm, auch hierzu wurde seitens der Mitarbeiter nichts an die Gäste kommuniziert. Wir waren zum Glück bereits wegen der Flugzeuge über dem Hotel wach.

Great room for the price. Friendly staff

This hotel is so lovely. The propety is very beautiful. We had a lovely time.

Always perfect

Steeped in history. The hotel retained lots of original features and had great character. Brilliant room, nicely and tastefully decorated. Bar closed at 10pm, but 11 would have been good in order to get that nightcap. Pleasant staff. Would definately stay again.

Not a classic hotel. The ambience is charming

The stairs on the first floor within the hotel room on the first floor were too steep for me to climb. I have a torn meniscus on my knee. The bathroom and bedroom were on separate floors. The hotel was full and so unable to move me. I had to ask for a quilt and pillow so that I could sleep on the floor. No sheet was provided and no one cared to ask how I was or offer any compensation. I understand that when I booked in December there was a photo of the room but I had no idea the stairs were so steep or the bathroom was on a different floor. Our son had booked us a show at the O2 arena 2 years ago and thus was a big treat for us so disappointing to face a night on a hard floor. The room is very nice but totally inaccessible for an elderly person and this was not flagged up in the hotel booking.zI would have been prepared to pay more to have a better room and would have appreciated even another quilt to sleep on instead of the floor. I felt there was no sympathy and a very hard nosed approach to my unfortunate situation. I am awaiting some sort of response from the management