A big room- felt like someone stolen 1/2 the furniture - acres of carpet, but nothing except a desk & 2 bedside tables- soulless and cold feeli it appeared to be clean and the bed linen was clean & relatively new. The toilet and basin were clean. However, tops of tiles were thick with dust. outside corners of shower tray were dirty and mouldy. Shower head lots of limescale. when I went to make a coffee this morning the kettle had bits of black sitting in the bottom of it I swilled it out 3 times there was still bits of fine black soil looking dirt. I gave up trying to have a coffee/ when I went to use it this morning, there was no cover on the shower trap and the opening and rim were grubby and dirty what made it even worse was when I was sharing there was something floating and bouncing around inside the shower tray drain
At checkout I pointed out the issues and tried to show them photos I've taken, but they were really not interested. They simply said that oh well, when you stay next time, maybe we can do something. I had a meeting to get to so I had to just leave. A bit later I rang and finally got to speak to the assistant manager. No real apology simply you should've told us last night and we could've moved your room even when I pointed out that I didn't use the kettle or the shower till this morning. I rang the phone number on their parent company Facebook. Someone went hello hello and hung up. I've emailed & messaged. No response hence I have reviewed
