Penilaian & Ulasan Keseluruhan PUBLIC, an Ian Schrager hotel

Location

My room did not have a bathroom door, not sure how this is considered acceptable? and being on the 3rd floor, the club was directly beneath me, so every night the walls and bed were vibrating with the bass until after 2am. Highly recommend to select ‘higher floor’ if you are booking here. The lobby was a nice place to work. I left behind my computer charger by mistake, still plugged in the wall in my room, called back the same day I checked out to ask if I could pick it up, and was told that ‘nothing was recovered from the room’ so it apparently went missing between my leaving the room at check out and the cleaning team arriving? When I asked what security would recommend doing in recourse bc I was certain it was left behind, I was told ‘I recommend you recheck your bags’…I would say that was the final straw in giving this place a subpar review.

Great hotel. Very clean and modern. Bed could have been more comfortable and the images of the rooms could have matched better to my actual room.

Very clean very nice very neat 10/10 5 star ⭐️⭐️⭐️⭐️⭐️

Excelente

Very close to Spring and Prince Street were there a lot of dining options. And of course very walkable to Chinatown and Little Italy

Nice though small, had mechanical problems w drapes. Staff are great hotel beautifully decorated. There is a club on site so definitely loud at night on the street below. Lots of marijuana smoke, and had to call about the neighbors smoking a couple times because it was super skunky and totally invaded my room.

Besides the computer placing us in the least desirable room possible everything was perfect

Hospitality was spectacular

Beautifully, relaxing, and wonderfully positioned in the city

Parking garage off site on a sleepy Sunday evening (no on site valet) made a lot of hay about how they have a right to not accept my pickup truck. If you’re looking for an experience like that consider using the hotel lot. Check in is 100 percent self serve. As in you make your own key and navigate an iPad and hope everything is correct. If one key doesn’t work (in my case) you might get stuck in an elevator for a ride up and down but at least you might make a new friend. One strong suit is this property used to be staff attitude (super upbeat and warm in late 2021, a real low point in the history of staff morale). Now instead you get an iPad. Downstairs cafe would not serve cut fruit at 1130am, had no iced or cold coffee options except hot over ice, and the service vibe was decidedly inconsistent with this hotel groups typical standards. HVAC in my room was set to cool at 67 or 66F and could not be turned to warm. Turning it off the room did not change temp during my entire stay which made it so cold and unpleasant I decided to go home and sleep in my own bed. Sadly this will be my last stay at this property. Would rather pay more for a more reliable and seamless hospitality experience

Loved it

Beyond average stay. Not worth the money I spent on it. N

very Clean and modern hotel

Only stayed one night but no complaints. Room was very clean. Definitely coming back for longer next time to enjoy the property more!

Everything looks nice and all. But the majority of the staff is extremely rude and acting like they don’t want you there. Was blown away by their behavior. Seems like an adult/professional manager is missing.

Manque de personnel, service inexistant malgré les infrastructures. Relationnel horrible. Mieux vaut être servi par des robots. Très déçu. Publicité mensongère. La chambre prévue n’a pas du tout été avec vu sur la ville mais plutôt vu sur les chambres d’en face. À éviter à tout prix.

Everything was perfect. Super friendly and helpful staff. Beautiful views. Got married and stayed here recently and it was exemplary

Wonderful

I loved the room and the view!! Rooftop bar is also great