Seems like a family owned and run place. Off peak season when I visited and the public Onsen essentially became a private one. No locals seen, only foreigners guests
The hotel’s meals are good, we stayed for 2 nights and they offered different kind of Japanese cuisine on different days. The onsen is good, they provide private onsen for use where you could pick the key and use for 1 hour. I enjoyed the public onsen all by myself and kids during my 2 days stay.
The hot spring is good, very quiet place, the location is good. But they didn’t offer dinner if you didn’t order in advance, the hotel is a bit old, but it is clean and in good condition
Traveloka Sdn Bhd (No. Pendaftaran 201501003122), Tingkat 14 Menara 2, Menara Kembar Bank Rakyat, 33 Jalan Rakyat Brickfields, 50470 Kuala Lumpur, Malaysia