Hotel room wasn’t overly good. Despite being advertised as being soundproof, I could hear people in other rooms nearby. Bathroom was extremely tiny. The male reception staff weren’t particularly friendly and the one who checked me out was very rude. Towels in the room were tiny and only suitable for a small child. Bar staff were very friendly which was a plus. When I checked in, the hotel took a copy of my Driving Licence for security purposes. On checkout, I asked for it to be destroyed but the receptionist couldn’t find it and was incredibly dismissive and rude when I protested and he just walked away. This is very poor and, from a legal standpoint, a breach of GDPR which I am taking further. Absolutely would not stay in this place again and wouldn’t recommend it.

Hotel was fine would stay

The room was lovely; however, the shower cubicle was a bit small, so for a larger person, not much room to move. The bath towels were too small, so again, for a larger person, the towel didn't fully cover. The extractor fan was hit & miss about when it would come on, and it didn't turn off unless we shut the bathroom door, which was odd. The service from the young lady who checked us in was absolutely lovely, couldn't fault her at all. The carpet leading up to the rooms on the 2nd floor is wearing a bit thin & there are patches. Overall though, it was a nice hotel to stay in & i would stay there again.

Room & hotel immaculately clean! Staff super friendly too.

Friendly staff, comfortable clean rooms.

Okay.

The paid for extras were great, most likely I'll be back....

Clean well appointed hotel.

Very lovely clean and welcoming hotel

Generally the hotel was clean and tidy and I have no complaints about the service or food quality. That said, I was roomed on the ground floor, but the floorboards of the room above were so thin, when the resident walked about it was like a bass drum being played. Ontop of that, the drainage must fave been in a pipe just behind the wall as it sounded like a waterfall when they used the shower/flushed the toilet

It is a great hotel for a business trip

Lovely and unique but slow to sort out message s

Stayed for Bedford Summer Sessions. Not too far to walk to Park and into town centre / train station. Staff super friendly & helpful.

Everything was great, we loved the zebra painting in the room and it was a lovely bonus to have a full fridge freezer too. We would recommend for anyone needing to visit for a show at Esquires, as it's really close.

I was handy for the event I attended.

Clean and great staff

Very friendly staff, well appointed room, fridge in the room was a great plus point, good location

Value for money; rooms are very crampt but offer everything you need. Place to stay and sleep

The room was not really fit for purpose. It was a tiny attic room and I felt very squashed in

Noisy switching utility in room but otherwise fine.