The place is romantic, warm and cozy. The service is excellent. Everyone is beyond kind so the entire staff, from room cleaners to waiters, to receptionists, are always welcoming you with a smile (a special thanks to Letty). They reserved plenty of attentions throughout the week that made the stay so special. They accommodated our requests with kindness and patience. This is a magic place made special by everyone who works there.

We stayed at La Valise for 4 nights and it was exactly what we were looking for in a Tulum getaway. Our suite was spacious, the food was excellent, and the property was in a great location, walkable to restaurants and shops. But the best part about La Valise is the staff! They are professional, helpful, and courteous, and made us feel welcome the entire time. I would recommend La Valise without hesitation!

Vue de la chambre mer sublime, deco superbe. Personnel agréable et chaleureux.

Incredible experience through and through.

Such a great place and location to enjoy the quiet side of Tulum beach and venture off to the party if desired. Food and drinks were great, service was great and the facilities were great.

Stayed in Room 1 which was gorgeous. The staff was very friendly and the breakfast was solid. Be aware that the walls are VERY thin and this is NOT a party place.

Service was impeccable! Will be returning to this property for sure!

Dear La Valise Team, We were very much looking forward to our stay at your beautiful property, and while we truly appreciated the unique design and overall atmosphere, I wanted to share a few disappointments that impacted our experience. We had booked the suite with the rolling bed, and checked in around 4:00–4:30 PM, hoping to unwind and take a few photos before our 7:30 PM dinner reservation. Unfortunately, several issues took up most of that limited window: When I reached for the robes, both had noticeable yellow stains. I texted the staff for replacements, and also reported that the A/C remote wasn’t working—important since the doors cannot be opened with the A/C on. It took nearly an hour to receive the new robes and for someone to look into the A/C issue. While I understand things can take time, the service felt very slow, especially during a time-sensitive part of our stay. Additionally, while I was getting ready, the staff troubleshooting the A/C appeared to be having a serious conversation about The A/C, which made the situation feel uncomfortable. Lastly, our booking on Expedia mentioned a complimentary bottle of wine in the suite, which we never received—something I had been looking forward to after the delays. While we truly loved the ambiance and would have enjoyed staying longer, I left feeling disappointed that we weren’t able to take the photos I envisioned, especially given the reputation and rate of the property. Thank you for taking the time to read

The best customer service!!

Absolutely wonderful!

Staff was great :) we were able to walk and ride the bikes that were provided to go to various spots around the hotel!

It was a STUNNING hotel and the rooms are quite beautiful. We had a reservation at Nu Tulum and the food was exceptionally beautiful and delicious, as well as the service. Our first night, we really wanted rest and our room happened to be near the restaurant where a wedding was taking place. This was never mentioned in our booking and it was EXTREMELY loud til midnight. I did eventually call the front desk and they offered for us to move rooms (which I was too tired to do). The next night, they upgraded us to the beachfront side since it became available and we had wanted to book that originally. It was still very loud that night with another wedding, but not quite as loud. Just know that it may not be as quiet and relaxing as you think at night. However, the service is excellent, the people were so beautiful and wonderful. And the beach side was just an incredible view. We loved it. I would stay again, but not if I really needed a quiet night. 🙂 Just be aware. Still a 9.8/10.

Everything about La Valise was amazing, highly recommend!

Beautiful hotel. Very quiet and relaxing part of Tulum Beach.

Everything was great

This place is PERFECT! Walk out your door and there is the beautiful sea. The staff are fantastic! Eddie, Carlos, Alberto and many more are just so friendly and there to help you decompress. Its not so close to hotel zone so is a little quieter. Endless beach walks await!

Outstanding accommodations and service.

Die Suiten im ersten Stock mit Meerausrichtung sind einfach umwerfend. Die Zimmer auf der Landseite würde ich hingegen nicht buchen. Der 6km lange weisse Sandstrand vor dem Hotel ist unübertroffen.

Good

We stayed on the beach side in the main hotel. The room was beautiful and looked out right on the beach. The staff was first class and super helpful for anything we needed. Would definitely recommend La Valise!