The room (#7) was clean but the couch was uncomfortable for sitting and the table and chairs in the “kitchenette” area were only slightly better. The shower was good with plenty of hot water. We got two towels to use in the apartment and two more for the beach. They gave us a full bottle of water for drinking and ice cube trays so we could make clean water ice. The plates/cups/bowls were good but it was difficult to wash and dry dishes without a sponge and dish drainer. There were two little dish towels but it would have been nice to have something more. We made several meals there and doing pans and dishes was difficult. We enjoyed the location of this accommodation because it was just 2 1/2 blocks from the beach with restaurants nearby. It could be a little noisy at night with music at local restaurants and some barking dogs but if you turned the A/C and fans on it wasn’t too bad. The pool was small but clean and cool.

This was a wonderful condo style hotel in walking distance to everything. They were super accommodating with our family, and offered a crib/pack and play for our daughter + set us up with the ground floor room so we could sit outside by the pool right next to our room while she napped. It had a nice outdoor closed alcove in the back too, which was great for meals. The staff are friendly, helpful, and easy to reach/contact. Highly recommend!

Clean, safe and close to everything.

So comfortable. Large bed with a lovely comforter and pillows. Nice size TV for those moments when you don’t want to sit by the beach. Staff were so friendly and easy to communicate with. Will definitely stay again.

Todo nos gustó, la atención fue excelente.

Although staff was always available by Whatsapp and were very responsive to needs when expressed. We did feel at times that it would have been good to know when staff would be available for questions.

Great place for a great price. Very close to the beach, restaurants and bars.

It was very clean and well maintained. There were items in the room which were needed and useful. Staff was very pleasant. The pool, although very small, was very nice with noodles for my 6-year-old granddaughter to play with in the pool.

Friendly staff.

Staff was extremely helpful and courteous.

Fast booking confirmation and service of the team

Our stay was awesome. Lots of greetings from pool maintenance personnel, cleaning staff and Fanny was very accommodating!!

Recommends hotel and would stay here again.

Excelente lugar…

The property was exactly what you can expect for the price. Pool was very clean. Air condionting in room was excellent. Kitchen had all the supplies if you want to cook. Service was excellent. We arrived early i. The morning the office was closed. We called fanny and ended up waking her up. She was super helpful and rushed over to give us early access at no charge. My fault i should of arranged everything ahead of time. Checkout was super easy and fanny let us checkout very late as we had a night time flight. Location is just a few minutes walk from the beach and downtown. It was super convenient. I would do it again.

Well worth the price and location.

We spent almost three weeks in beautiful Puerto Morelos, and this was by far the cleanest place we stayed. It had a mini kitchen and a pool, which made our stay even better. You can walk barefoot to a snorkeling spot, and the area is full of great restaurants. Just a heads-up—it can get a bit noisy until early morning, so earplugs or headphones might come in handy!

No one was at the property and we were sent to a different location. I was traveling with my elderly father and the walk between properties in the heat with our luggage was very hard for him.

Highly recommend NOT STAYING HERE. Puerto Morelos is great and the location is close to everything but the actual property is 1. Not as advertised/not even the building in the pictures and 2. Rundown and gross. In case you are still considering… 3. There was a single hand towel in our room and when I requested some sort of actual towels for showering was told not until tomorrow. After 3.5 hours and a lot of back and forth we finally ended up with towels dumped on the floor outside our room. 4. The first floor bedroom my in-laws were in did not have locking windows. No deadbolts on either of our doors, just a little push button lock. No key to the safe in our room. One of the windows facing three late night bars didn’t have any sort of covering. 5. Corners of bathroom not swept, gum stuck to floor, curtains so dirty I did not even want to touch them. The giant jug of clean” drinking water smelled funky. 6. No toiletries provided and certainly no robes like in the photos (lol). Only one pool with no outdoor lighting so unusable after 7 pm. If there was any sort of roof deck or restaurant, we did not find them. Also, the property is in a pretty loud area but we were there on a Saturday and were expecting downtown noise. This didn’t bother us but might bother someone.

Our first room had no running water. There was any empty room next door which we were moved into the next day somewhat begrudgingly. Once we were settled and had a bathroom to use things went OK. Location was convenient for our needs though two restaurants across the street often had loud music late into the night.