Usha
dengan Anak
2.0
/10
Diulas 13 minggu yang lalu
Expedia Group verified review
Temu version of a 5-star stay. I booked this place for my wife and son, and since my daughter was staying at the hostel next to the property, she stayed with them for one night. Paying extra was never the problem, but the way the situation was handled was disappointing and completely unprofessional.
A receptionist named Neha called them around 9 PM to demand extra payment because my daughter was staying there. Calling guests late at night over something that could easily be discussed politely during check-out is just poor hospitality. It felt less like customer service and more like harassment over a small issue.
For a place trying to present itself as “5-star,” the professionalism, communication, and guest handling were nowhere close. Definitely more Temu luxury than actual luxury.
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