Pool pump was broken so we'd booked specifically for a pool but were unable to use it. Dirty towels left in the bathroom and so much dust in the apartment on the floor air con and en suite bathroom basis had mould growing on the surface, looked like it had been repaired with silicon but that was full of mould. They also dont tell you that the apartment is not where you collect the keys, its in a different location.

Room was clean, but there was a heavy smell of cigarette smoke, there was an air purifyer going, but it just made it worse. We were not able to use the gym or pool, even though I filled out the form to be able to use the pool or gym. The accommodation is very conveniently placed for easy access to trains and trams and shops.

Listing not accurate, room very small & photos were not accurate representation of space. Carpark is a block away & our room type wasn’t ‘eligible’ to use the pool & gym facilities. Hallway stunk like food the minute you exit the lift.

Comfortable bed, easy to find, excellent communication, easy walking

A nice apartment with all the things needed to feel at home. Washer and dryer was handy and so was having a kitchen to cook some basic meals. There was AC in the living room but none in the bedrooms which proved to be a bit challenging during days that were quite hot. Only one electric fan provided - I would recommend to put 1 in each room. The location was very convenient for what we needed. Would recommend to replace the rug and couch in the living room as these are both lookiing a bit ragged.

We loved staying at Spencer street apartments and will be coming back in the future.

Only one lift was working at check-in, which isn't ideal to fit everyone together to get to our floor with everyone needing that lift

The personnel were so nice! They waited late for us, and we're incredibly helpful. Having a manned reception desk made things very smooth. The flat is clean and simple and has a great view; everything we needed. Really happy with our stay.

Bed lamp in bedroom didn’t go. Both toilets were absolutely filthy, extremely unhygienic.

ショートステイだとジムは使えないと言われました。最初から正しい情報をだしてほしいです

We had an amazing stay. Friendly staff with loads of knowledge to share being our first time to visit Melbourne.

Great apartment with easy access to the city and transport. Very safe and secure place.

Super spacious and a great price. Easy check-in and check out. Appreciated the free upgrade

We were very disappointed when we first walked in the apartment. The apartment itself was listed as a superior apartment and was in a completely different building and 200m walk away from the check-in at 392 Spencer St. Some of the furniture in the room had chips/damage and tardy although the positives are that the room had a washer/dryer, full sized fridge and a decent sofa and was a decent size. The bathrooms were both well equipped with fantastic showers with hot water and strong pressure. However, the bedrooms are very small and the King Sized bedroom was actually two single beds pushed together and there was no room to get into the bed from one side..

The apartment was great and clean however we booked and stayed at this accomodation because it stated there was a pool. We were advised we didn’t have access to the pool because we were in a one bedroom apartment and the kids were very upset. I would have booked elsewhere if I’d known.

> I really enjoyed my stay at this hotel— the view was spectacular and the room facilities were modern and clean. However, I found that the kitchen utensils were a bit limited, especially the cooking pots, which made meal preparation a little difficult. Also, the mattress was quite soft and made it hard to get a comfortable night’s sleep. > >I hope the hotel can consider these points for future improvements, but overall it was a pleasant experience.

Enjoyed the stay. One downside was as soon as you come out of your room into hallway smelt like an Indian Restaurant.

It was good

Enjoyed our stay

The communication was terrible,through lies and deception. We stayed 1 night ONLY because we had to rather then the week we had booked. The bathroom had a lot of mould. lies on having a pool or gym as advertised. Reception and manager were both extremely rude/not friendly, putting the blame on us. Highly wouldnt recommend booking there. Serval families checking in at the same time complained and were disappointed also.