Basic but ideal for a one nighter

Clean bedding and the staff were lovely; they were let down by the appalling condition of this hotel (motel would be more fitting). Shared toilets and showers aren't cleaned often enough; the corridors stink of weed; the beds are held together with chipper board and are rock hard; the pillows are as thick as an A4 piece of paper; window safety lock was broken; TV came off the wall in my hands whilst looking for a socket; no door chain. All in all, it reminded me of a Belgian prison. If you're staying a night for the airport, its cheap and surviveable, but it is far from a hotel. Only reason we didn't leave was due to no other hotels being available. Will be putting in a complaint to Hotels.com

Cheap and cheerful. Did the job.

staff very friendly always happy to chat and advise

Room was cold and smelled mould although it looked no mould. Somehow managed to turn on the heater. Toilet was dirty and looked like a portaloo in the construction site, very small. Didn’t feel like having shower as shower was also similar to the toilet, small.

I am writing to formally raise a complaint regarding my recent stay on 14/02/2026. Unfortunately, the condition of the room and shared facilities was completely unacceptable. The bed had not been made properly on arrival, and the room itself did not appear to have been cleaned to a reasonable standard. The sink area in the room was wet, which further suggested it had not been prepared properly for new guests. Most concerning, however, were the shared bathroom facilities. There were entire toilet rolls flushed down the toilet, human waste left in the bowl, urine on the toilet seat, and the overall area was dirty and unhygienic. This made the facilities unusable and created a very uncomfortable stay. I booked this accommodation expecting a clean and hygienic environment. The condition I encountered fell far below an acceptable standard. We was in the room for just 30 minutes before we left and found a new hotel which was a huge inconvenience. Given these circumstances, I am requesting a full refund for my stay. I had travelled 5 hours from down south expecting a nice stay. I would appreciate a prompt response to resolve this matter.

Room was dirty and broken bed

You get what you pay for with the cheaper rooms, the mattress was not suitable for purpose, the towels and bedding were clean, staff pleasant, electrics are borderline dangerous, Communal kitchen has a kettle and some appliances that are not fit for use, Heavily aged hotel, it’s an easy income for the owner as little money is spent,

The staff at the desk was polite however the staying itself was terrible. We arrived to people shouting out of the window at us. We got our room key . As we walked in to the corridor the smell of cannabis was very strong and it was clear that they had been smoking it in the rooms. They where running around knocking on each others doors and blasting loud music. The bed had hair which wasn’t mine or my partner’s in it and the sheets had yellow stains on them. When I asked to move we where told there where no more rooms so we just left and get another hotel. Pretty poor experience not so much the hotel but the tenants there and they had not been removed even after numerous complaints from other tenants

Everything was ok.

Yes. Yes

Clean room, friendly staff, lots of parking 👍

.

Staff have been very helpful in my stressful situation. Room is clean and tidy.

The hotel itself was great for the price, but it was far from the city and a gang of children harassed us and tried to hit us. They weren't good at it.

I was pleasantly surprised how spacious it was and easy walk to the train.

Staff try their best. Rooms are dated and worn out. Bed was quite uncomfortable. Check out was early 10 am. Carpark is great, links to Newcastle via metro and bus is good. Formula one hotel was it's old name ( french I think) basic but dated.

We were totally disappointed with the service . According to the payment , we did not get service. Bathroom with no shop and hard to shower. Everytime we need to go outside for common bathroom. Sometimes the bathroom packed. I don’t feel like it is hotel. With comfort i don’t find anything.No sound proff. We went there for relax and have good time but it was stressful. I don’t recommend here. I have not been in this kind of hotel or hostel. Very poor service but payment is high.

Very friendly lady at the counter. We travelled to Newcastle recently for the Great North Run. The lady (I am so sorry for not remembering her name) had plenty of suggestions about how to get to the venue. She even let us keep the car parked after our check out. The location is very good as well. Buses and Metro available within a short walking distance. Great value for money!

Very clean room and bed, but for double room it was not good