Penilaian & Ulasan Keseluruhan Hatago Nagomi

服務很貼心細緻，令我們覺得有被細心照顧著的溫暖感受。 我們的房間在4樓，能看到美麗的湖景，要離開時真是感到依依不捨。 飯店裡沒有電梯，要爬的樓梯不少，但是上下樓有服務人員幫我們搬行李。 這次住二晚，細細遊覽奧日光景色，非常美好的回憶。下次再來玩還會選擇這裡。

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Couldn’t recommend this place enough. The most outstanding staff & service. Everyone was friendly and accommodating to all of our needs. And the view of the lake was obviously beautiful.

Our stay was beyond our expectations. The staff, food, view from our room all 5 star. I wish we were staying longer. Thank you for welcoming us.

La habitacion es espaciosa y con una hermosa vista al lago. El personal muy atento. Muy buena cena estilo japonés. Tiene onsen.

Artfully presented many course meals made our stay extra special. The onsen is clean and was so nice to go in after adventuring in the snow. Thank you for your warm hospitality!

Everything was so great and beautiful!

Special mention to Kimio-san, who was extremely friendly and helpful and spoke good English! Gave my main review earlier as this is my second booking that didn’t come with breakfast and dinner

The hotel manager was extremely friendly and so were the other staff. Hotel room was spacious, toilet was nice, Onsen was natural with a weird smell though, and the food that they served was fabulous. I stayed 2 nights and was served different meals for dinner, the second night sukiyaki was really good.

雖然需要爬樓梯到四樓，但當我們表示行李多又重時，有服務人員來幫忙，真是太感謝了！

とても気持ちよく過ごせました。 宿自体は古いけど、リノベーションされていてきれいでしたし、なによりホスピタリティがそれをカバーして余りあると感じました。 中禅寺湖がよく見えるし、華厳の滝も徒歩で行ける立地も魅力的です。 ぜひまた利用したいです。

Pleasant stay!

The food served are traditional and interesting. We enjoyed very much the tofu skin (a famous traditional food from Nikko).

Comfortable, wonderful Japanese style breakfast and amazing dinner provided. Staff is kind, courteous and helpful for local recommendations. Older accommodations, but very well maintained and very clean. Western beds very comfortable. No elevator but easy access to stairs. Staff will surely help with luggage if needed!

溫泉很道地,28號站牌就在飯店前,方便乘車至 湯滝健行,不過2024年11月湯滝步行步道關閉,向下健行需走一小段大馬路

This felt like a family-owned inn (not sure if it is) and the staff were absolutely wonderful. We did the included breakfast and dinner, and the dinners were among the best meals we had during our entire 12-day trip in Japan! This is an older hotel, but you are paying for the location -- absolutely gorgeous on Lake Chuzenji! Okunikko is tiny and I'd recommend doing dinner at the hotel since much of the little town closes in the evenings, once the day trippers head out. I would recommend this hotel to people who like an inn/bed and breakfast sort of smaller establishment. It was a bit outdated, but that didn't bother us.

Small but clean & tidy. No escalator. The dinner & breakfast are good, but not fantastic. Location is superb.

I had a wonderful stay at the hotel, where I was warmly welcomed by friendly staff is fluent in English. They thoroughly explained the breakfast and dinner hours, offering a delightful four-course dinner menu that changed during my two-night stay. The food was delicious, with staff providing insightful introductions to each dish. The hotel features both indoor and outdoor onsen experiences, welcoming guests with tattoos. My room was spacious, featuring full-height windows that offered stunning views of Lake Chuzenji. Overall, it was an exceptional experience that I would highly recommend.

Best hotel we stayed at in the three weeks we were in Japan! Absolutely delicious breakfast and dinner. Honestly, the dinner was some of the best Japanese food we had all trip. The sunset at the lake was breathtaking. We will be back. Thank you to the wonderful staff!

本当に気分良く滞在することが出来ました