Extraordinariamente amable

100

Padrísimo todo. Alex de recepción fue muy amable, nos dio miles de recomendaciones y un upgrade. El hotel está perfecto y precioso. Regresaría 100%

Todo excelente como siempre, mi favorito en el valle

La habitación muy limpia y el servicio excelente!! Un gran lugar para visitar.

El hotel es muy bonito y esta muy bien ubicado, las habitaciones estan excelentes.

Todo bien

La habitación muy bonita y el personal muy amable y servicial.

We visited this resort to celebrate our 1 year anniversary. We were very happy to hear our room had been upgraded to a better room. The evening we decided to fill up the hot tub and have a romantic evening. Well that turned bad quickly. We tried to drain some of the water and realized the drain was clogged and black sand and dirty sewer water came out the shower drain. We didn’t realize it until the smell came from the shower. We quickly called room service and a lot of people came to the room to contain the flooded bathroom. The quickly dried and unclog the drains and clean up the dirty sand. After they left the smell was still present but led the door closed hoping the smell would have gone away only to see that in the morning some of that smell was still present. I mentioned it to the service representative upon check out and as she was very nice on check in didn’t seem to really have compassion of the situation we endured. I honestly think we would’ve told to move but I think because of how booked the resort was they didn’t offer. For how much the expectation was when we arrived based on the resort itself we were very disappointed in the way it was handled.

Todo 10/10 divino!

Excelente habitación, amplia, limpia, todos los servicios, bonita vista a los viñedos

Amabilidad, limpieza, espacio de la habitación.

Property had very easy check in and the views were amazing. Wonderful weekend getaway will definitely visit again and recommend to family/friends. Felt very safe thank you el cielo!

El desayuno no es gratuito pero si es muy rico en los 2 restaurantes. La habitacion excelente y la privacidad en el complejo maravillosa.

Not Luxury at All – Total Waste of Money I booked this hotel through Expedia expecting a luxury experience, but it was anything but. The room was part of new construction, but the quality was shockingly poor — sloppy finishes, grout residue everywhere, and a generally unfinished feel. It looked like no one bothered to do a final clean after construction. The cleanliness was unacceptable. I found makeup residue on the vanity from a previous guest, dirty windows, and linens that didn’t seem fresh. Several surfaces were clearly not cleaned properly — definitely not the standard you'd expect from a “luxury” hotel. Service was just as disappointing. Despite visiting in low season with the hotel nearly empty, the management refused to accommodate a late checkout or room change. They blamed an “event,” but a staff member later admitted there was no such event happening. It felt dishonest and unprofessional. This hotel is all about appearances and false advertising. Definitely not worth the high price. I would not stay here again and strongly recommend others look elsewhere.

Todo increíble, regresaré !

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Very nice rooms and areas

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toda la vista del hotel es espectacular por el medio ambiente, las plantas los arboles las palmeras, etc... todo esta cuidado al máximo::: Felicidades¡