Staff were excellent, property location is excellent, Views are spectacular, Food was average.

Unsere Erfahrung mit dem Hotel Schwarzsee war durchwachsen. Positiv hervorzuheben ist die exponierte Lage, gute Aussicht aus den Zweibettzimmern und das freundliche Personal, insb. im Restaurant, sehr sympathisch und zuvorkommend. Negativ war unser Zimmer, in welchem Teile des Fussbodens und Mobiliar defekt waren. Gestört hat uns vor allem die Dusche: im Stehen Duschen war nicht möglich, da der Schlauch dafür zu kurz war, dazu Schimmel in den Fugen. Vor Ort angesprochen versprach die Rezeption zu schauen was sich tun ließe, passiert ist jedoch nichts. Solche Mängel dürfen auch bei einem für Zermatt ordentlichen Preis für die exponierte Lage einfach nicht entstehen. Einfacher Standard ok, aber doch bitte nicht in diesem renovierungsbedürftigen Ausmass!

As you are totally captive after 5pm every night an area to hang out with games, tv, music. Room was never cleaned in 3 nights. Food included but cheap.

They had zero backup plan for poor weather, and literally cancelled one of our booked days without any plan to compensate. We had to find our own accommodations for that night. Upon arriving the next day, the staff were clearly overworked and never had any idea what was going on. This hotel added unnecessary stress to our trip due to incompetence and poor planning

The room was very comfortable and the hotel staff were very helpful and attentive; I received excellent treatment from them.

Staff was great, food was delicious, ski gear room could use a few upgrades to help dry boots & clothes

The Staff went an extra mile to accommodate our special dietary requirement during dinner service :)

部屋からマッターホルンが見えて景色が本当に良かったです。

The location is breathtaking, but the hotel should be clear that the final gondola up is around 4p up front in their marketing material. The staff was not communicative via email once the issue was identified 7 and 2 days prior to arrival. The accommodations are spartan but for the most part, comfortable. That said, there are no cards or board games to occupy the time in the evenings. Would not recommend staying for more than a night based on the location.

The facility was great, staff was friendly, food was good, location couldn’t be better. The only thing that wasn’t great was the pillows, which were pretty small

Nice

最高です。 スイスに来る時はまた必ず泊まりに来ます。

This is a hotel partly up the mountain accessible only by cable car. They should warn people strongly no service up after 4 PM. But the stay was exceptional. Immediate access to trails. Incredible views of Matterhorn and immediate access to hiking trails and cable service a lot higher. Good meals, dinner and breakfasts. Dinner is included in stay, but waiters should warn that beverages are separate and charged for, even five euros for a cheap little teabag. Everything is included at breakfast, which are good. My room window looked out on the Matterhorn, and watching it in starlight and at dawn was incredible. I did not realize where this hotel was when I booked it, and got so much more than I expected. Kind and helpful staff. Strongly recommend this place. (Not every room has a Matterhorn view like mine did, not is the weather as good as it was on my stay. Cloudy or bad weather obvious affects views and activities, and hotel has no control over this.)

二泊する予定が飛行機に遅れ一泊のみとなってしまいました。 しかし、トレッキングや景色や料理など存分に楽しめました。 白夜でしたので夜中に起きてマッターホルンを登る光の列を見たときや明け方の真っ赤なマッターホルンは感動しました。 お部屋はお湯も出てトイレも水洗。洗面にコンセントもあり、山の上とは思えないしっかりしたホテルでした。

Sitting right under the Matterhorn, best location on Zermatt. Good food, relatively affordable. Highly recommend for the view.

Otroligt härliga dagar. Perfekt boende uppe i backen med pister runt om. Bra middag och lugnt och skönt för att orka morgondagen. Bra sängar, bra frukost och trevlig personal

Need more comfort and better foods

No transportation up to hotel. Was told no one allowed to go to this hotel. I canceled.

We stayed for four days, which was a bit long. The views are spectacular but the place is pretty basic so we got tired after a while (no access to the village after 16). Food was quite bad (breakfast was basic but ok, dinners were low quality). Would recommend for a few days if you are looking for a basic stay with ski in ski out!

วิวดีมากๆ บริการดี ถ้ามีโอกาสจะกลับไปอีกค่ะ