Miss advertising the room.. given wrong room when booked in then given another room with balcony but couldn’t swing a cat in the room as it was so small. We booked this room as it was a 3 day stay for our wedding and honeymoon. In the end we got a bigger room like the picture but no balcony. We were told there are no rooms like the one in the picture. I am very disappointed

Water pressure for cold was none existent and noise from the sky and lettuce was horrendous

Was happy but one the nights (Sunday ) had a group of people in room next to me who were very loud at 1 in morning and kept having people knock on there door . Was surprised with the cameras that security didn’t do anything

Hotel is directly opposite where you check in, which is The George pub. No staff being readily available in the building was a little inconvenient as we had a few confusing moments with the room temperature and couldn’t change it. Also, tv remote was broken so was difficult to navigate using it, but having no main reception in the building meant you couldn’t just pop and get a replacement! But it was very clean, large wet room and not too much trouble to navigate once inside. Would stay again, as it conveniently on the high street so all shops are so close.

Room was nice, clean and big. Shower nice and powerful.

Very clean

Perfect

Excellent hotel in an amazing location. Directly in front of the castle, on the high street and minutes walk from major stores.

Clean room . Although tv aerial not working in room 906

The hotel is bang in the middle of town and the staff are friendly, the shower is good but could use more pressure and the bed is comfy. The breakfast was the best breakfast i have had at a hotel. The Air con system has no effect on the temperature of the room and the window in our room was broken. The hotel is also over the road from a night club and is very noisy till 2am and then at 6am the bin men start up at outside. this is not the hotels fault but if you want a good night's sleep you won't find it here.

Good location, right in the centre of town but very hot no air conditioning and their rooms are quite small in need of some attention. They wanted to charge us 10 pounds for a late . checkout. The rooms don't look anything like they do in the pictures. They must've been taken about 10 years ago when it was new. all the stuff was very nice and helpful. That was the best part. Very noisy location so be aware.

Very friendly

Good value for money excellent room

To noisy outside as club opposite other then that all good.

Parking was easy but on the expenses side should be free for the stay at hotels.

Everything was great

Clean and quiet room

Room temperature was obscene 27 degrees and we couldnt turn it down advised reception who advsised us it would be resolved for when we got back to the hotel to sleep , my god it was so so hot we paid for late checkout but we couldnt sleep so left early morning - appaled

A nice room but the thermostat was stuck on 34 degrees all night so it felt like trying to sleep in a sauna. Add to this the lack of double glazed windows meaning that although there was a road separating the neighbouring bar from the room it sounded like we were inside it until it finally closed at around 1am. then came the arguements from drunk patrons until 2am and finally the clean up crew at 3am. There were also no additional pillows and no staff available onsite to speak to about any problems. We ended up giving up trying to have a restful night at around 6am and went home. Other than that the room was spacious and clean. Parking was an additional £12. Perfect room for lizards with hearing difficulties.

This is not a proper hotel but functions as an annex of the George, across the road. This should be made clearer - especially as the doorman at the George would not let us in to their reception area at 10pm. The 'deluxe' double was basic, small with a dirty balcony. Poor value.