Positive points to say about the pub/accommodation.
1) I booked two rooms at this property and called in the morning of arrival to ask if one of the rooms could be changed to an accessible room due to a family member having an operation and wouldn't be able to easily climb over the bath for a shower, the Lady on the phone was fantastic in organising that for us.
2) The duty manager on Saturday morning sorted out the food issues from Friday night.
The bad points
1) We had dinner in the hotel, one meal sent back, when it came out a second time it was lacking a few items from the description.
2) despite asking two members of staff, it took four attempts to speak to the manager .
3) The hotel is in desperate need of some love and attention like paint, carpets and general cleaning and maintenance.
Our room had dirt, cobwebs on the outside windows, it's the first thing you see when looking out, something easy to a achieve.
When I flushed the toilet, I then turned on the tap at the sink to was my hands but the water unfortunately just pulsated out.
Later on while taking a shower, my wife came into the bathroom to wash her hands at the sink and the shower just then trickled out, it was like something out of the third world
But again, a bit of maintenance could have sorted these issues out.
I have stayed at other Marston hotels in the past
I appreciate there was staffing issues on Friday night and only one chef.
Apparently a new owner had just taken over this premises.
