The property is located in a beautiful location. The geothermal pool was fantastic and the hiking trails offered spectacular views of the surrounding mountains and glaciers. The hotel itself is also beautiful. The rooms are nicely appointed and have a warm, yet modern feel.
However, the service was not quite what I hoped it would be. The staff seemed overwhelmed with guest requests at times. I think this is likely due to being slightly understaffed and management not clearly defining the roles of various staff members. For example, it was never clear who to talk to about checking in/out or dining arrangements. With strong management and perhaps just one or two more staff members, this hotel could be a five-star experience.