great property.

サウナと客室露天風呂で満喫できました。 電動自転車を借りて早朝河口湖一周できて気持ち良かったです。 スタッフの対応や気遣いも細部まで行き届いていて大満足です。 また行きます。

The staff was incredibly pushy on upselling breakfast and dinner yet didn't share with us the menus so we were asked to purchase them and then when we did and the menu wasn't something my family enjoyed, they couldn't understand why and didn't offer to refund us the cost of our breakfast and dinner. Check in and out took very long and they did not come off helpful. Service needs to improve and they need to be less rigid

The view of Fuji from our room was amazing. The breakfast and dinner was exceptional and the staff was so friendly! Thank you for everything.

Good

這次住宿體驗非常好，房間設施完善，可以從溫泉池看到富士山，安靜清幽，飯店人員服務很到位，有溫度的服務，廚師的手藝很精湛，每道餐點都很美味，搭配不同的餐酒，用餐很愉快，希望以後會有機會再訪。

I really enjoyed my stay at FuFu Hotel. Great service and the hotel atmosphere was excellent!

Excellent ryokan. Superb food !!! And outstanding hospitality

Everything is perfect

Perfect stay.

Amazing!!! Food, Location, Room, Onsen, Service. Everything was amazing and we wish we booked a longer stay!

富士山を目の前に見れるお部屋や部屋風呂は、凄く良かったです。ふふは大浴場があっても小さめなのはわかっていますが、富士山を見ながらの露天風呂があればと思いました。夕食ですご、私は美味しい魚が食べれる地方から来たので、戻り鰹と言っても脂が乗ってなかったし、秋刀魚のご飯も。馴染みの魚すぎて残念でした。スタッフの皆さんは、感じが良く、素晴らしいと思いました。今度は、雪をかぶった富士山を見に来れればと思います。

Highly negatieve experience with handling the booking issues between expedia and the hotel. Hotel wanted to deny kids half board (“we can only accommodate mom and dad in the restaurant”. Then what should our kids do/eat? No answer. At 18.30 hours) which was prepayed for while blaming expedia and in the same time asking us to solve the issue. Eyesbrows wherr really raised when they came to our room with an iPad for a conference call with an employee in Tokyo ( but: why??!?) And things got really dissapointing when the hotel suggested that I should call Expedia in europe because they couldn’t reach them to solve the issues between Fufu hotel and Expedia. After travelling the world and visiting endless 5 star hotels, this one is at the bottom-of the list. Not because of the beautiful hotel or the friendly low level staff, but because of the management which is too afraid to make their own decission. Eventually we payed extra while the hotel put in some extra effort too. At 19.30 and after our highly dissapointed kids…

食事が美味しかった。満足。また来たい。

The experience at Fufu is top notch. The quality and service by the staffs, facility, and dining are all 5 star level. The rooms are suite style with private onsen, offering a fabulous view of Mount Fuji when cloud didn't cover the mountain. The dinner and breakfast were excellent and Michelin star level, in the restaurant which also has a view of Mount Fuji. We're very happy to have chosen to stay in Fufu and didn't want to leave.

Best hotel

Best hotel i have ever stayed in. Really enjoyed the understated luxury and the clean natural decor. Having your own private onsen is such a treat. Dinner and breakfast are both incredible. I would recommend this hotel to all my friends and family.

The hotel's staff was professional, friendly and accomodating. We were treated very well. Loved our room and the view of My Fuji. The private onsen was a plus. The loungewear were so comfortable and I am glad we were able to wear them everywhere in the hotel, including mealtimes. The kaiseki meals were innovative and delicious. Loved that there were e-bikes available to roam around. Check in and check out process were efficient. Worth the trip and will definitely return. Highly recommend!

Excellent hotel, high class services.

There were pros and cons to this hotel, but given my choices, I wouldn't stay here again. The room is nice - feels like you're inside a West Elm. Overall facility was also nice and felt new and clean. The onsen inside our suite was a highlight. Unfortunately we had bad weather, so couldn't see mt.Fuji and didn't do much in the area besides walk to 7-11. We also didn't do any of the activities managed by the hotel. It seemed there were a few things to do on the lake that could be fun on a nice summer day, but not sure. The staff doesn't know much English, but generally wasn't very accommodating when we asked for help with things. Having stayed at 7 hotels during our trip, the service stood out as lackluster here. We didnt dine at the restaurant but did order room service once - which was fine. Additionally, it was a bit of a hike to get here, without much benefit besides views of Mt. Fuji. We took this stay mostly as a rest day - but for that even I'd consider it overpriced. Our experience was certainly hindered by bad rain, but even on a perfect day I'm not sure this hotel would be worth it.