The hotel was clean, most of the staff were effective at costumer service and courteous. In many situations they were problem solvers and went above and beyond. There was only one situation when our reservation for the sauna was double booked and we did end up not using it and there was a day in which the elevator was out of service and we have to go down the stairs to meet a friend to go around the city. The Expedia advertised that they have a diamond shuttle service to the airport and we ended up paying for it. Supposedly what is called a diamond service is a relationship with a taxi company. Overall, it was a nice experience and the sea view from the bedroom was worth it!

The staff was so great !! What a location … wish we had more time to enjoy this hotel

Desde el Estero check in en el lobby de 45 minutos porque si no pido que traigan mas gente a a tender la larga fila hubiese estado solo una persona estresada attended, hasta las largas filas para tomar el ascensor, sin capacidad para estacionar. Duchas sin agua caliente solo un poco tibias. Pensaba que por ser un Hilton o un by Hilton podría ser bueno le evaluó como mala y no pésima o terrible porque el personal que nos atendió hizo su mayor esfuerzo

El personal

The lobby and restaurant were on the 14th floor providing impressive views of the coast and the Pacific Ocean!

O piso estava muito sujo, havia muito cabelo no chão e no box do banheiro. Estávamos em 3, mas havia apenas 2 toalhas de banho, tivemos que pedir outra. Enfim para um hotel desta categoria, deveria haver mais atenção aos detalhes.

Excelente ubicación

Nice. Ocean front.

Habitacion comoda, con vista al mar y personal muy amable

De notre chambre, vue panoramique sur l'océan. Chambre spacieuse et propre, petit déjeuner parfait

Good location

Great views of the coast and super helpful staff.

Dinner was quite good, and the bed was comfortable

Personal muy atento. Habitación limpia y bien equipada. El unico problema, bastante importante, es que no llega la señal de internet a las habitaciones de forma regular. Si resuelven este problema, es un buen hotel.

Die Zimmer sind von der Größe in Ordnung und das Personal ist sehr freundlich und hilfsbereit. Leider ist jedoch nachts der Straßenlärm zu hören, wenn man ein Zimmer mit Blick auf den Pazifik hat. Allerdings lässt die Frühstücksleistung zu wünschen übrig. Mal gab es keine Butter mehr, mal keine Marmelade.

Comfortable beds and a good room size. On checkout day, there was a power failure and we had to walk down the fire-escape 14 floors to reach our car. Not hotel’s fault however!!

We stayed here for one night before an early flight - the hotel itself is great, with a good rooftop bar/restaurant. Breakfast was fairly average though. The room was quiet and we had great ocean views. The area isn't the best though, and the hotel parking was very small. But useful for the airport as you are on the 'right' side of town.

En general bueno, pero la habitación era muy pequeña

This is a nice hotel with all the amenities. It has a very nice buffet in the morning and friendly staff.

Un hotel de cadena, gente amable y un hotel con espacios amplios. Su ubicación algo alejada del centro de la ciudad , pero no disminuye en nada su calidad y servicio.