Great room, staff amazing Location excellent. Manager Michele gave excellent service

Everything was fantastic

Great location, beautiful hotel and very attentive staff.

We prepayed for four nights, but upon checking in we noticed that the rooms were actually going for about half. Especially given the worn and dirty room we were given (old toothpaste splatter on the mirror, walls, etc.), I raised the issue. A certain front desk individual immediately challenged me asking for evidence (easily found online) and then cynically explained that it was just too bad. I then asked for the general manager but the person claimed that he was the manager. I insisted and the GM appeared - he was professional and immediately moved us to a much better room, which was appreciated given the whole ordeal. Pricing issues aside, such passive-aggressive behavior and lack of client focus from staff would never occur at a top tier hotel. In contrast, The GM and the rest of the staff were really solid, but the problem individual should not be allowed in front of clients or to train other staff. I should also mention that the breakfast staff were friendly and responsive although we noticed that the pastry (pear cake, etc.) was old, dry and depressingly redisplayed for the entirety of the three days we ate there.

The check-in staff was very accommodating. Breakfast was quite expansive with made to order omelets. Beds were very comfortable. Would stay here again!

Excelentes habitaciones, el personal excepcional. El restaurante y la comida excelente.

Hotel was spotless, staff were amazing and accommodating to every need, location was perfect. Bed was super comfortable with a nice range of pillows. Restaurant was visually appealing, food was delicious although we never had breakfast, only dinner. Really appreciated FREE e-bike rental to explore the city. Organised taxi for us to airport, with pick up on time and outside the front door. Decor in the hotel was sublime.

Staff are so friendly and helpful. Second time ststing and would be hapoy to come again. The quiet and tranquil atmosphere is just what you wa t after a day around the city.

Room was very small and located at the back end of the hotel. Room 116. Cramped and noisy from something running most of the night outside or somewhere in the area. Staff were friendly but somewhat distant. Avoid the breakfast! 35 euros per person for nothing special.

Very satisfied with our 4-day stay in November 2025. Great facility and fantastic friendly, helpful staff. Nice to have comfortable public areas and especially having a good restaurant/bar on site was major bonus. Room and bathroom well-appointed and spacious by European standards.

Excellent reception staff - always welcomed us back etc. Excellent breakfast, again with nice staff.

Central location, quality amenities and plenty of towels, slippers, dressing gowns etc. in the Bathroom. Chocolates on arrival was a nice touch. Helpful front desk.

Room good and staff couldn’t have been more helpful in their welcoming and advice on things to see , places to eat etc. Great location .

The hotel was spotless and the staff were friendly and accommodating. The location is also great!

Temizlik, çalışanlar, otelin yeri herşey çok güzeldi, çok memnun kaldım👍

Charmerende hotel

Hotel was beautiful. Staff were very helpful. Absolutely recommend this hotel.

Her şey mükemmeldi. Karşılamadaki ilgi ve nezaket, odanın temizliği vb

Very friendly staff. Helpful in every way.

Fantastico