Penilaian & Ulasan Keseluruhan Seehotel Riviera at Lake Lucerne

We arrived to the hotel via train & bus with a one-night booking and dinner reservations upon our arrival time. The hotel was closed with lights off and no one in sight. We had to call multiple times to get anyone to answer, and finally, we had someone answer and share that they had an issue with the fire alarm so they had to shut down. When we spoke to someone in town, they told us they shut down every year at this time so it is normal for them to be closed. We booked this hotel months in advance, so they should've known they would be closed and informed us months in advance. We then were stranded in the cold with our two young daughters, both under 5, and the closest available hotel was 2.5 hours away via a private taxi, train and bus. We would've easily found new accommodation months prior if they would've kindly shared that they would be closed at this time of year. I would not recommend this property to anyone given the risk of being stranded without accommodation.

Top Hotel, top Lage, top Service, top essen So muss es sein. Danke

Everything is ok except the check in because the hotel staff not always stay at hotel and need phone call him when reach hotel. But the breakfast is good taste and service for them also ok.

A run down Swiss tourist hotel with terrible facilities and lousy service. Not owned by Swiss. Avoid at all costs.

Mooie kamer met balkon. Uitzicht op t meer en de bergen. Ontbijt super! Diner ook aan te raden. Keuze genoeg. Personeel erg vriendelijk en behulpzaam. Enige nadeel vond ik de doorgaande weg. Met al wel vroeg het drukke verkeer. Maar dat wist ik van te voren omdat dit een doorgaande weg is tussen de dorpen.

Excellent service and amenities. The only improvement needed is putting a kettle in the room as well as brighter lights for the room.

Misleading location if you're not well-versed with Switzerland's geography. Parking spots may get full, then you're on your own. The hotel doesn't care enough to find you a spot (even though they say they provide parking spots). Don't expect anything in the name of service.

Sehr gut

Das Zimmer ist schon älter, an den Wänden viele Flecken, der kleine Kühlschrank sehr dreckig und der Wasserhahn vom Waschbecken spritzte in alle Richtungen. Auch der Wasserbehälter der Kaffemaschine war verkalkt und es hatte nur Kafferahm und Zucker aber keine Kaffeekapseln. Beim Frühstück wurde vieles nicht aufgefüllt und erst bei Nachfrage organisiert.

Omg such rude staff. Could not ask a question without an attitude. The manager is obnoxious like he’s doing you a favor. Waitress slammed the food on the table saying she was done working for the day. Bathroom and kitchen were left dirty after house keeping and did not make the beds. I was shocked.

Bien situé au bord du lac. Bon restaurant.

Nice stay. Friendly staff

Sehr laut an der viel befahrenen Strasse; Bettwäsche unangenehm, Teppichboden, Empfang

Da es an der Durchgangsstrase liegt hört man die autos aber ansonsten waren wir voll zufrieden

Great view of the lake, large and comfortable room, good breakfast. But is it so detrimental to the hotel's financial statement if they have a bootle of water in the room for their guests? A bootle of water guys.

Plus: prachtig uitzicht, familiekamer net tussen deur tussen 2 slaapkamers, balkon. Min: aan een weg

Alles bestens - und guter Service!

Prachtige locatie. Goed restaurant. Vriendelijk personeel. Super goede bedden. (Boxspring)

Arrived at 11pm. I had called ahead to confirm this would be ok. When we arrived there isn’t a reception at the hotel, so wandered round looking for staff. Parking was free, on a side street next to the hotel. The staff were very nice, and let us buy something to drink, but since it was so late, unfortunately there wasn’t any food available. (Our fault for getting lost!) The room was nice and clean, and very spacious. There was a fan in the room, a fridge, with a small freezer compartment, and a coffee pod machine. We slept very well. The view across the lake from the balcony was stunning to wake up to! The breakfast was very nice- buffet style. There wasn’t anyone available for check out, so we just put the key back in the room pigeon hole.