When we arrived at the property to check in, we were advised that the advertised parking is not actually at the site, but 200 meters away and requires reservations in advance. (Note. We had specifically selected this hotel for the advertised on site parking, as my traveling partner recently had knee replacement surgery and is not able to walk any distances without significant pain.) The staff then attempted to refer us to a public, not secure, parking ramp which was even further away from the hotel. Overall, the staff handled this issue very poorly, without any attempts to give us a refund for the three days we had paid for when we had to book a hotel that actually had on site parking as advertised. Incidentally, the hotel we selected in the same neighborhood, ocean drive Madrid, was wonderful and in the same price range, with a roof pool.

Súper céntrica enfrente de la puerta del sol, bellísimo, muy accesibles nuestra entrada era 3 de la tarde y llegamos a las 4 de la mañana y muy amables nos guardaron las cosas nos dijeron que podíamos quedarnos en recepción pero preferimos salir a caminar, y nos hicieron el favor de tenerla a las 12.30 increíble, yo volvería sin duda

We had the best experience. Best location, best service. Best

El hotel está en un lugar inmejorable, la comida muy buena y el servicio excelente!

Es demasiado hermoso

Good location. Nice place

Great service, great location. The customer service was excelent. Thanks again. Special thanks to the gentleman who help us with all the suitcases.

This hotel has an amazing location very centric.The staff was amazing best costumer service and very friendly.I recommend this hotel 100%

The best

Excelente!

Great location, short walking distance to Plaza Mayor.

Great location and staff!

They were very helpful.

Ubicacion excelente!!! muy céntrico para visitar Madrid. Personal muy amables y atentos. es un hotel acogedor. La comida de calidad

We had a lovely stay at the hotel. Perfect location.

Great location in the center of Madrid. The hotel is tired - and there has clearly been no money invested in this property in a long time. Our first room had bad a/c (they tried to fix it 3x) and water leaking in the bathroom from above. Our second room had the electricity go off (no power) 3x. It's just tiring. The staff was helpful but they're dealing with an old building. The breakfast is ok and tired - sort of like the entire place. I would not recommend or return.

Recomiendo este hotel porque tiene buena recepción, ambiente, ubicación, limpieza y servicio al cliente el mejor!

El hotel Europa excelente ubicación muy céntrico! Las habitaciones muy acogedoras y limpias, el baño espacioso el aire acondicionado funciona perfectamente! El staff maravilloso siempre muy pendiente, nos ayudaron a comprar tickets del tren excelentes personas! Nuestra estancia fue muy agradable y satisfactoria! Recomendado 100%

Todo muy bien

Clean room. Good breakfast and excellent location!