I've never known friendlier or more helpful front desk staff than at this hotel. We stayed in a junior suite with a view of the Guggenheim, which was a lovely way to watch the sun go down. The suite is very spacious for two, air conditioned, has an L-shaped sofa, separate hallway, and large bathroom. Design is elegant modern, all pleasant smelling & very quiet. Staff were helpful in letting us store our luggage on site before and after our reservation time. They also did their best to give us early access to our room since we let them know in advance that our flight arrived in the morning. We were celebrating our honeymoon, and they surprised us with a complimentary bottle of cava and a dessert plate the afternoon we arrived. The hotel is very well situated for accessing the Guggenheim and the modern art museum (which is currently free because part of it is undergoing renovation). There we saw art by many artists of Basque origin as well as international ones. The day we left, one front desk staff called a taxi for us, and the driver knew to come into the hotel and look for us when he arrived. Breakfast is not the absolute best, but it's relatively inexpensive (compared to other hotels) and has some winning offerings like fresh detox juice (along with the standard juices), made-to-order omelets, and a variety of yogurts, fruits, breads, milks, etc. There were even some gluten-free options (ask for gluten-free bread if you need it). This was the nicest hotel stay of my life :)
