In general it is not at the Hyatt standard you would think of or experienced. Staff are nice enough but not at the Hyatt level you would expect in terms of professionalism and offerings. What shocked me is that none of the USB outlets in the room worked. It created a lot of hassle when I wanted to charge my electronic items from the U.S. In addition, when I asked if the lunch could be charged to my room since my WeChat pay could be set a limit since it is registered abroad, the lady tried but the system didn't allow her to do so because that I chose to pay at the hotel instead of pay with the booking platform or paid deposit. I just feel that my credibility was doubted. It could be just Hyatt Changchun's operation policy, but was really surprised. Then the checkout date, the lady said everything was charged and I was OK to go. I just wondered a little how they did it when I chose the method to pay at the hotel at check-out, but glad it was taken care. However the next day, I got a phone call saying that they only charged one room instead of two and the card was denied. They asked me to go back to the hotel to make the payment when I left Changchun already! It was a really weird experience with Hyatt. I had to ask my friend to help the next day, but then found out the 2nd room was charged. The whole experience was pretty disappointing and way below the normal expectations I have for Hyatt.

Very friendly and helpful staff and great breakfast buffet. My only point of improvement is that the croissants had a weird taste and smell of mutton or goat butter.

Had a great experience overall

Nice room quite and spacious however Sauna did not work

Excellent

Best property here in Changchun

Room temperature centrally controlled maintained at 27-29 Degree Celsius and cannot be adjusted by guest. Need to be improved. Hotel staff all are friendly.

衛生情況一般 有點老舊 送餐機器人很好 服務人員很友善

五星級酒店一定有指定的服務質素。 但我今次要特別讚一位大堂經理。名字叫Eric, 當我在最後一天退房時，行李特別多及忙亂時遇到他真是很好。 不但主動行過來幫我推行李，還很親切地幫我安排行李上到預訂的私家車上。 他的服務已經超越了他的工作範圍。 但是很主動及有禮貌協助我。當刻覺得非常感激。 還有我是住在4322房，執房姐姐也很好，很有禮貌，十分親切。我下次到長春一定再來住在長春凱悅酒店。

房间设备和服务也很到位。前台和礼宾部就有些时候可能人手不夠，管理上出现可以避免的问题。

Poor breakfast product-/service quality

都好，就是希望旁邊大樓盡快完成施工。

Clean, friendly

疫情原因睽違長春3年，住店一周感受到的細節仍與疫情前相同。下回長春再見。

Not too good

The hotel was clean and the staff was friendly. The food was also good with a dinner buffet.

不错的商旅住宿之选。

非常好..酒店房间很舒服…写字桌的设计是我最喜欢的...58元的中式套餐送餐也很划算

酒店地理位置很好，位于市中心，地铁站就在旁边一百米以内。长春站三站地铁直达。附近还有人民广场和其他公园。酒店高档大气，整体保养维护得不错。酒店泳池很棒，人也不多。来长春住这里性价比很高

部屋が広くて値段の割によかった。上層階で夜景が綺麗だった。２人連れには丁度良かった。エアコンの設定がいまいち分かりにくい