Basic but OK

Staff polite. Clean and basic hotel good price

The rooms were adorable. The castle view is incredible (not sure if all rooms have the castle view). The food was excellent. The staff was amazing. We stayed at the end of March, so we didn't get to enjoy the patio but it looks great.

The staff was super nice, and the hotel is in an excellent location right in town — with a view of the Castle!

Rooms were nice and clean beds really comfy never had food in restaurant as we had booked elsewhere close to all amenities would definitely stay again

Not one to leave a bad review but this one I am. We checked in and although it was Boxing Day, we were not told of any changes in services. We got to our room and had one towel. Woke up the next morning to go to breakfast and couldn’t get into the building. The info in our room said breakfast at 7:30am. We waited until about 8:30 then knocked on a door that appeared to be a live in staff member. She answered and told is the hotel was closed for the day. No food and no services. We should have been told!!! The next day, while at breakfast, the waitress yelled at us for placing an empty mini cereal box on the empty table beside us. It was not a good experience at all. I will say the gentleman who appeared to run the hotel was very nice and was kind enough to run a load of laundry for us. Just needs more communication and kindness from staff!

Our room was good .. the shower too small .. staff were lovely and fun .. would go back ..

Great hotel. Great staff. Great rooms. Lovely friendly atmosphere.

Great location lovely reception. However very noisy outside my room. Walls are thin. Some unfinished areas in room and bathroom

Ideal in a quiet location, clean room staff friendly.

Dirty room. Finger nails were left in the bedside cabinet and there was hair left in the bedding. There was also a horrible smell in the room.

Couple things in the bathroom was broken, room was small but otherwise fine

Room and common areas not cleaned properly. Shower door did not close. Room was tiny. Bed up against a wall. No room for luggage. I would not recommend.

We stayed in one of the apartments which was very clean and comfortable. The restaurant had very good food and drinks (you could tell there were locals there as well as hotel guests) and the staff was as accommodating and polite as can be.

Very friendly staff and good location for walking.

Good car park. Close to downtown/walkable. Front desk nice and helpful.

One of the reasons we choose this hotel is because they indicated that they had laundry facilities on site. There were no facilities on site for us to use. Rather, we were told that the staff could do it for us; they way this was shared with us was as a favor, not a service. We ended up with a pile of wrinkled clothes and a bill of 40 pounds. We felt taken advantage of in this process. The expedia discription should clearly indicate laundry service not laundry facilities. Very dissatisfied with this.

部屋の質の割に、値段が高い ・ガタガタのベッド ・ペラペラの毛布が一枚だけ ・ドライヤーが部屋に設置されていない ・駅から遠く、丘の上 ・駅から宿までの道に階段があるので、スーツケースを持っている場合は、遠回りして坂道を登らないと着かない ・一階がレストランなので、夜もうるさい

Excellent hotel. I was very well looked after by everyone.

Redcliff was very convient to everything, food, shopping, museums, walking trails, etc. The room was perfect size. The food at the on site restaurant was fantastic. If I had any complaint the shower was very tiny and the water pressure was low.