bed was so comfortable that I had no problems falling asleep

Very accommodating pleasant staff. Our 7th stay here. Never disappointed.

Property clean staff helpful polite snd energetic

The room was small but clean. Staff was friendly and helpful.

The staff were incredibly helpful and friendly, the food in the restaurant was excellent and the breakfast (included in room price) was super quality.

We really enjoyed our stay at the Elizabeth house hotel. The staff were excellent. Very accommodating and friendly. I would definitely stay here again and would recommend it others as well.

Great hotel, very large room comfortable bed Very friendly helpful staff Evening meal was very nice home cooked food Breakfast was very good with plenty of choice Will definitely be staying here again

First and foremost are the staff who were so helpful & friendly nothing was too much trouble! Really good night's sleep in excellent beds. We stayed for a few days (unusual as most were cruise 1 night stays) as a base for day trips and enjoyed a nightcap in the little garden after a long day. Would recommend as a base for trips to New Forest, Stonehenge or cruise stay & park.

Lovely hotel but some areas needs a bit of touching up. One of the wsitressss at breakfast had BO

Good value for money, located exactly where we wanted to be, but not a special venue.

Really enjoyed. Great large room. Huge bathroom. Very good breakfast. Wonderful friendly staff.

Too many stairs

Stayed for 1 night before a cruise. Checked in late, around 11:30pm. They had sent a message that reception closes at 10pm, and a porter is around until 11:30pm, who checked me. But after that, there's no one manning the reception desk for anythin. That should be clearly notified. The property has no elevator, so carrying 5 bags up the flight of stairs was not fun. The rooms don't have any air conditioner, had to use a fan in the room to get some breeze going. Location was good, staff was attentive. But I wouldn't stay here again unless I had no other option.

The food was not good at all and the taxi we requested though the hotel and I requested that they would be able to take a credit card didn't only wanted cash.

If you are looking for a modern hotel, this isn’t it. BUT if you want a quaint, English hotel, then come here. The food was good although the rooms looked worn. Lastly, there is no elevator. For all of us who who were staying at the hotel for its convenient location to the cruise terminal, we had to carry multiple luggage up and then down very slim stairs.

Really friendly, professional staff who were courteous. We received a warm welcome when we arrived from the lady on reception. She was also our server at breakfast and was excellent. Really lovely cooked breakfast and a good selection of other breakfast options to choose from. Would recommend.

Very nice place. Only stayed one night prior to a cruise but the room was extremely comfortable and spacious. I loved the room. Big windows that open and chairs to sit at the window. Bathroom was huge. The staff were amazing. Thus includes the young lads working the breakfast room. I would recommend and I would stay here again. Quick taxi ride to the port

Friendly and helpful staff. Clean large room with big bay window. A room fan was supplied which was a necessity as the weather was very warm when we stayed and the room was very hot. There was no room service durung our three night stay but this didn’t bother us particularly. There was not enough tea coffee and milk etc in our room but reception staff wers always on hand to provide some. Breakfast was a typical full English and this was adapted to meet my gluten free diet as I am Coeliac. A 'continental breakfast' was also available which consisted of pastries fruit and yogurt. Room had a shower over the bath but we personally would have preferred a stand alone shower cubicle. Parking was easily facilitated and the basement bar and garden were great but please note not open Sundays.

On arrival we received assistance from the receptionist with regard to parking our car. Checking in, we were given room 24 immediately next door to the reception desk in the main entrance area. On opening the door to the room, we had to negotiate three steps to get into the room, which was challenging with lifting 4 heavy suitcases from the doorway before we could enter the room properly. The room itself was a good size, and clean, however, the room decoration was dark and depressing no bright colours as shown in the hotel online marketing. It was a warm humid evening when we arrived, as there was no air conditioning we had no other option than to open the window to freshen up the room. Not only did cool air enter the room but so did the smell of chip fat oil from the kitchen below. We could hear staff conversations and constant kitchen noise which did not allow for an immediate restful time after a 3.5 hours journey to Southampton. In addition we could clearly hear other guest conversations in the reception area and the other side of the bedroom door. When we checked-out the following morning, we did mention the above issues to the receptionist when she asked if we had enjoyed our stay and we received a “sorry about that” and from another member of staff “that the kitchen closed at 10.00 pm!” as though the noise and smell should have been acceptable to us up until 10.00 pm. Very poor quality stay at this hotel and definitely the worse one we've had.

We were looking forward to staying in this hotel and booked a Superior room as we saw the pictures and looked lovely. Unfortunately upon our arrival, we were given a room that was not a superior. Bed was double, not king. Bathroom only had a bath not shower. Mattress was old and super firm, you could feel the slings and metal on the bottom. Overall was very dissapointed we were not given what we paid for. I called reception and they said that it was a Superior room and a king size. My husband and I are on the bigger side, we know what a king size bed is. Will not come back and pictures are misleading and they did not.compensate at all.