This would have been a great hotel had it not been for the relentless thumping music coming from a club nearby that went on until the hour early hours of the morning. One thing you need to be able to do in a hotel is sleep!

A great stay, central for everywhere we needed, easy access to the station and short walk to the therma spa.

The location across from the train station was noisy late at night.

Lovely stay at hotel , great as opposite station so very convenient, loved walking into town , so much to do. Room was comfortable, staff friendly and a good bar , breakfast was buffet plus a cooked option . Enjoyed my stay thank you

Staff positive helpful spot on

It was lovely apart there was roadworks the first night and it was very noisy, they offered us two different rooms to move to the next morning but they where both very small and we had already paid for the superior room ,but the next evening there was roadworks again and they moved us to a four poster room which was beautiful and they where very apologetic, we would definitely stay again

Loved the staff! Tim at the reception desk was amazing and efficient. Liz cleaned our room everyday and restocked our tea supplies. Please note , this hotel is close th the buss and train station. Some noise is to be expected. No air conditioning. Fan was provided in the room.

枕と布団のこだわりがすばらしく、ぐっすり眠れました。スタッフのホスピタリティも素晴らしかったです。

Great location right beside the train station, and close to all tourist attractions. Moreover, you get to experience staying in a historic hotel. I was greeted by the staff with very kind words and enjoyed a wonderful breakfast during my stay. 120/100 RECOMMENDED.

Right in the centre easy to get everywhere. Hotel was nice and clean but it is very tired. As an old hotel it only has secondary glazing which isn’t as quiet, especially when one of them is missing

Great location, incredibly friendly staff and service. The bed was extremely comfortable.

Met several members of staff during the stay, they were all pleasant - some of them even spoke a few friendly Japanese words! We were delighted with the room design, layout and the comfortable beds. Would like to come back again some day. Thank you!

The location is good. The bed was very firm. the bathroom has been updated and was good.

The hotel is of historical interest, old, next to the train station and in need of some attention in areas. The decor is looking tired in all areas we saw. In our room the bath sides have come away and need fixing, the pipes emit a squeal that could get very loud. It was quirky to begin with, but got a little annoying after a while. The bathroom floor was very slippering after showering. I was woken at 4am by the sound of the lift and banging doors. Other than that the hotel is fine and comfortable. On checking out the staff member seemed dissinterested and was not interested in whether or not we enjoyed our stay. Check in was fine and other staff members were friendly and engaging.

ELEGANT AND COMFORTABLE

We had a lovely stay. Very convenient, as it’s cross the road from the train station, also it’s very central. the staff couldn’t do enough for you, they went out of their way to make sure you had a good stay. The bedrooms are a little tired so could do with a little TLC. Would happily stay here again.

This is a 2 stars hotel with big plumbing problems, old furniture, infiltrations, noise from the station and I pass...

How can you run a Hotel and not be able to accommodate all your guests for Breakfast - lengthen the window if you don't have room for all in and hour and a half

The staff at The Royal Hotel (Andrea, Tim and Gabriel) were friendly, accommodating and professional. The hotel overall needs updating. The bathroom was modern and fine but the carpets need replacing and our third floor room floor creaked a lot whenever we took a step. No one was above us but I felt bad for whoever was below. It is an old building so it’s not too surprising. The bed was ok but not the greatest mattress we had on the trip. The location is great and I would stay again.

The location across from the train station was ideal since we took the train to Bath. Also close to shops and sites. Staff very friendly and helpful. Our room was spacious. No air conditioners so we were a bit warm