We had the room with the private onsen. It was amazing. The quality of the service was great in every area that comes to mind. Both dining and breakfast buffet were incredibly good. Lots of options for every taste. Would definitely repeat and recommend to friends.
This hotel is so full of mold that I got sick and had to leave after one night.
I recommend that the facility is shut down pending major renovation.
The staff were kind and treated me well, I think that it is a management level issue.
The carpet in my entrance was soaking wet at all times and both bathrooms in my room smelled heavily of mold. I gave it a chance, but after sleeping I went down to breakfast and realized how severe my mold allergic reaction symptoms were so I went back to my room where I found that the clothes I had left outside of my suitcase overnight had gotten wet from just being in the room and upon entering the room my allergies increased so I packed and left.
After getting fresh air my symptoms improved rapidly which underlines that the problem was at the hotel.
I am surprised that rooms this expensive are so terrible.
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MASAAKI
4.0
/10
Diulas 49 minggu yang lalu
Hotels.com verified review
シンクや風呂場の匂いがきつかった。
Brianna
Rekreasi Percutian Keluarga
2.0
/10
Diulas 54 minggu yang lalu
Expedia Group verified review
Hotel falling apart with black mold and water damage everywhere. False advertising of room quality. We left soon after checking in.
brittany
Rekreasi dengan Pasangan
8.0
/10
Diulas 60 minggu yang lalu
Expedia Group verified review
The pictures online don’t do the surrounding area justice. It’s tucked in a beautiful woodsy area. The staff was okay. Their attitude was a bit underwhelming. We knew we couldn’t go to them if we needed something or had questions. There was definitely a huge language barrier which made it hard to understand the amenities. We were very confused about how the women and men’s baths worked. We understood that from a certain time in the morning women were allowed and then men after?? So we thought it was a unisex bath?? I don’t really know it wasn’t explained well and we didn’t know if tattoos were excepted. We ended up just using our private one in our room which was nice. The room and hotel itself seems a bit old and run down. Also, we had a huge room and the bathroom was SUPER small. The smallest we’ve seen since our stay here in Japan. It was nice for a night but I wouldn’t spend the money on more than one night here. I think it’s something to experience just for the private bath in the room for a night maybe two.
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Ignacio
Rekreasi dengan Pasangan
8.0
/10
Diulas 63 minggu yang lalu
Expedia Group verified review
We weren’t allowed to use the public onsen because our tatttoos, which is common, but still annoying. The private onsen was nice, but the room’s drain was gooey and there was a band-aid left by the tub. Not the end of the world, and still worth it for the price and the nice spring waters.
Reymond
dengan Pasangan
4.0
/10
Diulas 76 minggu yang lalu
Hotels.com verified review
Place was dirty and baldy taken care of. You could tell did not spend too much on maintenance. Tatami sintetic mats where worn off. Public bath was in bad shape and dirty. They have a foot bath which is closed due to lack of maintenance and you could tell it has been for a while. Gardens where not maintained properly with weeds all over the place.
It's really a shame because the place has potential.
I recommend paying a little extra in one of the neighborhood hotels so can have a pleasant visit to such a beautiful town.
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あやと
Rekreasi dengan Pasangan
10.0
/10
Diulas 78 minggu yang lalu
Expedia Group verified review
丁寧な接客、綺麗で広い部屋がとても良かったです。
Nancy
6.0
/10
Diulas 78 minggu yang lalu
Expedia Group verified review
Creo que por el precio ya necesita una remodelación en baños, tanto en el wc como en regadera por lo general todo está bien salvo esos dos detalles
Hermanas
Rekreasi dengan Pasangan
8.0
/10
Diulas 78 minggu yang lalu
Expedia Group verified review
A bit difficult to reach on foot, mostly suited for driving residents. Nice onsen and food.
Johnathan
Rekreasi dengan Pasangan
8.0
/10
Diulas 80 minggu yang lalu
Expedia Group verified review
Good rooms with a nice staff just an old building and limited transportation options
Nicola
Rekreasi
2.0
/10
Diulas 82 minggu yang lalu
Expedia Group verified review
Black mold everywhere, dirty carpets, and a very unpleasant smell throughout the hotel.
Glenda
Rekreasi Percutian Keluarga
8.0
/10
Diulas 82 minggu yang lalu
Expedia Group verified review
Hotel molto tranquillo in un bosco, raggiungibile con il bus, colazione e cena ottime, onsen pubblici piccolo ma tranquillo, vasca termale privata spettacolare
???
Rekreasi dengan Pasangan
8.0
/10
Diulas 86 minggu yang lalu
Expedia Group verified review
スタッフの方がとても親切で過ごしやすかったです。
Shale
10.0
/10
Diulas 88 minggu yang lalu
Hotels.com verified review
It is difficult to find this place but the room I got is very large with bath tub
Andres
Rekreasi dengan Pasangan
8.0
/10
Diulas 89 minggu yang lalu
Expedia Group verified review
Getting to the hotel was quite hard and options for eating outside of the hotel offering were nonexistent.
The room was spacious and offered everything promised but it was located on an area of the hotel that didn't have elevators, the public spaces all had a really strong humid odor.
It was an ok experience, but not sure it was worth the price
Traveloka Sdn Bhd (No. Pendaftaran 201501003122), Tingkat 14 Menara 2, Menara Kembar Bank Rakyat, 33 Jalan Rakyat Brickfields, 50470 Kuala Lumpur, Malaysia