Penilaian & Ulasan Keseluruhan Livemax Resort Hakone Ashinoko

Hotel falling apart with black mold and water damage everywhere. False advertising of room quality. We left soon after checking in.

The pictures online don’t do the surrounding area justice. It’s tucked in a beautiful woodsy area. The staff was okay. Their attitude was a bit underwhelming. We knew we couldn’t go to them if we needed something or had questions. There was definitely a huge language barrier which made it hard to understand the amenities. We were very confused about how the women and men’s baths worked. We understood that from a certain time in the morning women were allowed and then men after?? So we thought it was a unisex bath?? I don’t really know it wasn’t explained well and we didn’t know if tattoos were excepted. We ended up just using our private one in our room which was nice. The room and hotel itself seems a bit old and run down. Also, we had a huge room and the bathroom was SUPER small. The smallest we’ve seen since our stay here in Japan. It was nice for a night but I wouldn’t spend the money on more than one night here. I think it’s something to experience just for the private bath in the room for a night maybe two.

We weren’t allowed to use the public onsen because our tatttoos, which is common, but still annoying. The private onsen was nice, but the room’s drain was gooey and there was a band-aid left by the tub. Not the end of the world, and still worth it for the price and the nice spring waters.

Place was dirty and baldy taken care of. You could tell did not spend too much on maintenance. Tatami sintetic mats where worn off. Public bath was in bad shape and dirty. They have a foot bath which is closed due to lack of maintenance and you could tell it has been for a while. Gardens where not maintained properly with weeds all over the place. It's really a shame because the place has potential. I recommend paying a little extra in one of the neighborhood hotels so can have a pleasant visit to such a beautiful town.

丁寧な接客、綺麗で広い部屋がとても良かったです。

Creo que por el precio ya necesita una remodelación en baños, tanto en el wc como en regadera por lo general todo está bien salvo esos dos detalles

A bit difficult to reach on foot, mostly suited for driving residents. Nice onsen and food.

Good rooms with a nice staff just an old building and limited transportation options

Black mold everywhere, dirty carpets, and a very unpleasant smell throughout the hotel.

Hotel molto tranquillo in un bosco, raggiungibile con il bus, colazione e cena ottime, onsen pubblici piccolo ma tranquillo, vasca termale privata spettacolare

スタッフの方がとても親切で過ごしやすかったです。

It is difficult to find this place but the room I got is very large with bath tub

Getting to the hotel was quite hard and options for eating outside of the hotel offering were nonexistent. The room was spacious and offered everything promised but it was located on an area of the hotel that didn't have elevators, the public spaces all had a really strong humid odor. It was an ok experience, but not sure it was worth the price

室内の臭いと室内ドアの開閉がスムーズではないのが気になった

対応はすべて外国の人でしたが 快適に過ごすことができました、また泊まりたいです

食事は、朝夕どちらも美味しい！ 部屋で温泉に入れるのが良い

部屋も広く、清潔でした。 室内に半露天風呂も備わっており、値段の割にはとても満足です。 対応してくれたスタッフ(皆さん外国人でした)が笑顔でとても丁寧でした。 次回も機会があれば利用したいと思います。 1点気になったのは、夕飯バイキングを利用したのですが、全体的に味が濃くしょっぱかったかなと。 あくまでも個人の感想です。

no comment.

The place is amazing as long as you keep I'm mind that everything around for miles closes at 5 pm and busses stop at 7:00 depending on your location. The hotel staff we're super helpful and genuinely happy to help. Breakfast and dinner at the hotel was wonderful. Private onsen is great to experience onsen but privately.

This place was dirty and falling apart. Water soaked floors and wallpaper everywhere. The carpets in the entire hotel were stained and dirty. First room we were offered was so dirty I had to request a new one. Second room was on the 3rd floor (no elevator). Staff was kind but obviously stretched way too thin (front desk employees double as waiters/buffet attendants). The resort is quite remote and there are no amenities or stores near by. Personal onsen in room was DIRTY to the MAX, so was the comforter.