The check in process was a nightmare. They requested I fill in basic contact and passport info ahead of time before they would release the check in info, which I did. Their system would not store my email, but they were emailing me, so I didn’t think that was an issue. On the day of check in, I still hadn’t received the instructions, so I emailed them. Not only would they not release it until I could get the system to recognize my email, they asked for a backup email before sending me the instructions(not required per their protocol). All of this was during a travel day, which is already hectic, and it took hours of corresponding back and forth VIA EMAIL which is what they wanted from me. They withheld the info until 7pm the day of check in. It was all so ludicrous and idiotic.