Peter
dengan Pasangan
2.0
/10
Diulas 14 minggu yang lalu
Expedia Group verified review
Terrible Stay, needed to change hotels on the first day. Was locked out of Hotel for several hours with other guests after check in due to their electronic lock failing. This was a known issue from multiple signs on the door saying the lock can get stuck. Property manager did not have a master key to get into hotel. We called the local police and said they cannot help us either. Access to medicine, passports and other personal items in the room was blocked until ~2am. The key to the upstairs bathroom somehow was not found as well. Suddenly the lock started to work again...very sketchy experience. Hotel refused refund claiming this issue was not their fault (just a tip: they should maintain their locks and have a mechanical master key for backup). Hotel also is refusing refund for multiple nights we didnt even stay there for. This hotel should be on a do not travel list from the US Embassy. Do not stay here!
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