Penilaian & Ulasan Keseluruhan Hôtel Mercure Paris Gennevilliers

1. The reception staff lacked the experience to handle international clients and were frequently absent from reception desk throughout the day. 2. The property manager was only available for a few hours on certain days, making them largely inaccessible. 3. Instead of providing 2 double beds as per reservation, the hotel provided only 1 double bed and 1 uncomfortable sofa bed.

I trusted Expedia's recommendation and saw what I thought was a good deal. I knew we were going to spend a lot of money in Paris, with very limited time at the hotel, so we selected this hotel, and later regretted it. First of all, we arrived at 4pm, with reversations a week in advance, and we still had to wait almost 30 min for our room. They even switched our room as the original still wasn't clean. When we got the the room, it was fine at first...definitely nothing extravagant, but then we noticed black mold (see photo) all over the shower ceiling. I let the front desk clerk, but he stated it was the only room left. Also, it appeared they hadnt cleaned under the shower glass divider in who knows how long - nasty grime and mold there also. It was ashame as the staff appeared friendly from the little contact we had, but they did not reslove our concern.

Dejligt hotel, god service med glade medarbejdere. Ligger godt, MC D tæt på samt tog station med tog ind til Eiffel Tårnet. Menget nemt at komme rundt. Værelset var lidt slidt, med sæbe holder der faldt af væggen, køleskab/skuffe virkede ikke. Men ellers pænt og rent.

Unser erstes Zimmer war nach dem Check-In nicht gereinigt worden. Schmutz und Haare waren auf den Betten und das Bad wurde ebenfalls nicht gereinigt. Nach einer Beschwerde an der Rezeption haben wir unkompliziert ein anderes Zimmer bekommen. In diesem Zimmer funktionierte die Klimaanlage leider nicht. Demnach wollten wir auch nicht in diesem Zimmer bleiben und gingen wieder an die Rezeption. Nach einer Entschuldigung des Personals erhielten sofort ein neues Zimmer. In diesem war alles zu unserer Zufriedenheit. Eine gute Anbindung an die Bahn gibt es auch, denn der Bahnhof ist nicht weit entfernt vom Hotel.

Accueil moyennement agréable. Ne voyant pas mon paiement pourtant bien effectué via hôtels.com, la dame semblait sceptique à m'accueillir.

El aire acondicionado es demasiado caliente no te permite colocarlo más frio

When we arrived they had no room for us we had to wait for one to be cleaned it was 2 hours after check in the bar and room service was closed on weekends we had to leave a £350 security deposit which was more than the stay cost us when checking out I was advised it would go straight back on to my card as we didnt even eat there theybhave taken £42 from my card with no notification what it is for I am waiting for a response from the hotel

The property worked well for us, there wasn't much around the hotel though and had to travel for any tourist sightseeing.

Very nice hotel in a very out of the way location. Perfect for transiting and very good for the price.

The girl at reception was rude and not helpful at all. After checking in, we noticed we didn’t have enough towels and needed 2 extra pillows. I went to the reception to request what we needed but she simply refused to provide 2 extra pillows for the sofa beds. There was no reason given, she just said she is not going to provide the additional pillows with a straight face. Towels were provided 2 hours later after three trips to the reception, it was bizarre. The worst part was the same girl from reception later knocked our door with pillows in her hand in the evening and I was obviously surprised but happy to see her with the pillows. She then responded saying oh, these pillows are for another room. It didn’t feel like we were staying in a 4 star hotel, we wouldn’t stay here again.

Matelas confortable, pas de bruit, parfait

Clean

Das Familienzimmer war so unsauber. WC Wände Katastrophe. Im Bett konnte man kaum schlafen, weil es so gejuckt hatte. Wir waren nur zum Übernachten dort. Bilder und Realität waren leider sehr verschieden. Schade, dass Mercure diesmal bei der Qualität versagt hat.

Clean your rooms and provide a Clean and hygienic room. Train your housekeepers proper hygiene and how to clean rooms daily and change sheets. Upkeep needs so much help!

Tarifs taxe

Wunderbar sehr schön sauber und freundlich

Terrible approach how we have to pay a deposit to stay in a hotel in 2024 asked for extra € but then to be refunded 2-7 days… first time ever seen this rule. 8 euros per person tax € euro car park fee … i should warn people to read every little print with this company to avoid further chargers…!

Sejour convenable petit ddjeuner trop excessif

Chambre correct mais sans plus. Trace d humidité et douche abîmée mais signalé a la réception Petit dej à 20 € non justifié. Quantité en manque

Door contact/key card was not working due to dead batteries which could not be change till 9am in the morning. Additional tax were not explained prior check in, only found out after check out. Otherwise, Staff were helpful and breakfast was decent.