The Headland Hotel & Spa, Torquay - a mixed first impression, rescued by excellent staff. Our stay at The Headland Hotel was ultimately positive, but it began disappointingly. The hotel has a superb coastal location, a calm atmosphere and attractive facilities. The staff were also a real strength: friendly, attentive and willing to help. However, the room we were first given was on the basement level, beneath the kitchen/service area, with an outlook over a fire escape, extractor fans and an untidy bank of earth. For a hotel in such a beautiful setting, this felt well below expectation. To the hotel’s credit, reception and the Housekeeping Manager responded very well when we raised the issue the next morning. They listened, acted quickly and moved us to a much better room. That intervention genuinely rescued the stay and showed the hotel has people prepared to put things right. Parking is also worth noting. Although free on-site parking is advertised, spaces can be limited when the hotel is busy, making it difficult to park close by. Overall, we left with mixed but broadly positive feelings. The first room was not acceptable, but the way the problem was handled made a significant difference. With its location, facilities and excellent staff, The Headland has plenty going for it. My advice: check your room location when booking and be prepared for limited parking at busy times. Overall: 4/5 ⭐ - it could easily have been a 3, but the staff turned it around.

Refreshing stay staff from welcome to restaurant to cleaning brillant.

Fin utsikt. Trevliga rum. Ingen AC . Dåligt utbud vid fruktostbuffén.

Under förväntan, rätt slitet

It’s fine, nice location

Lovely stay, great food, great room , friendly and helpful staff

No phone in room. Fan faulty. One window opened slightly the other didn't. Asked for Seaview but declined. Restaurant menu doesn't attract the area e.g seafood. Unaccessible garden through basement. Party on Saturday meant the hotel users were barred without consent to the area. No safety in the sauna such as wear slippers.

i was not happy to pay extra £10 to use the pool, it was never mentioned on the app

We loved the hotel. Our room was lovely with a beautiful view of the sea.

Absolutely fabulous! Staff were accommodating and friendly. Would recommend.

I’ve stayed at this hotel previously and had a positive experience, which makes this visit particularly disappointing. One of the main reasons for booking was the advertised use of the pool. However, on arrival we were informed there is a £10 per person charge to use the facilities. This was not made clear at the point of booking. Had this been clearly stated, we may have considered alternative options. When raising this at reception, the response we received was unexpectedly poor. Rather than acknowledging the concern, the receptionist was defensive and dismissive, stating it was “our problem” and that we should take it up with Hotels.com. She also mentioned they only advertise through Expedia, despite the fact we had booked through Hotels.com. What was most disappointing was not just the additional charge, but the tone and lack of customer care. There was no attempt to understand our position, no apology, and no effort to resolve the situation. The interaction felt cold and unhelpful, which significantly impacted our impression of the hotel.

We needed a quick 'pick you up break' this ticked (and exceeded all the boxes) We loved our stay and we were made very welcome. We will definitely return as soon as we can!!

Yes

Property in a lovely area but it is on a steep hill, which I expected.The rooms are clean and nicely decorated. The staff were very friendly and extremely helpful.

Very nice stay room just needs up dating but clean !

Staff was very nice. Only thing was the water in the shower would rapidly jump from scorching hot to freezing cold other than that are stay was amazing!

Staff were brilliant, room was lovely with a fabulous view

Clean room very clean hotel

The room was spotless the staff were great as was the food

Cleen room polite staff and eletric car points .although to say 10 pound for spa (its not for all day use and that should be explained) i also booked for breakfast as added extra and it says if you do spa wil come with and was still tolf needed to pay