Check in was easy, it was during the heatwave,so for anyone else leave Victoria Station and turn left and only a 4min walk from there!! Nice checkin, everything explained, I had items to collect from reception and the staff all went above and beyond to give them to me. There are two lifts to the left of reception which you need as alot of floors, and there is free coffee and croissants in the lobby for breakfast included, there is also a small shop at reception with essentials like milk and cereal and microwave meals-very handy!! I got room 231, the studios are fab with a beautiful bathroom with rainfall shower and shampoo, condition and hand soap all a lovely smell, the kitchen is a great addition with microwave, kettle, toaster, hobs and even a little dishwasher!! THe bed was big and so comfy and clean, the tv is bigger than mine at home with access to the usb and hdmi etc, excellent wifi, an ironing board and iron, a big safe easily fit my 14" laptop, comfy sofa, full length mirror, literally everything you could possibly need. The air con was on, on arrival which was much as it was over 32deg on the day, curtains were closed so it was lovely and cool temp mid afternoon. The only 2 negatives for me were that you can't turn off air con so very noisy at night, can't open windows & the room was miles away from the lift, with extra stairs so tough when you had luggage after shopping, which you will do in Arndale SC across the road!