Penilaian & Ulasan Keseluruhan Holiday Inn Express & Suites TONAWANDA - BUFFALO AREA by IHG, an IHG Hotel

Room was very spacious and bed comfortable. Loved the chaise lounge.

This hotel had friendly staff, but the room we booked was lacking. We booked a king suite. The bathroom was horribly laid out and the toilet did not flush well. They must have know they had plumbing issues because the toilet paper disintegrated upon use. The bed was soft and comfortable but had a smell. The room has one tiny trashcan and the bathroom door opened into the toilet. Only one sink, so if someone needed to wash their hands while another person was in the bathroom the door opened into their face. I don’t think I have stayed at a more poorly designed hotel room. All the wall plugs around the bed were broken, so it was hard to charge phones and use a cpap machine. The traffic outside was loud and could be heard from inside the room. Overall, I would not stay at this hotel again.

My kiddos, partner and I had a job to do in Buffalo. We stayed in Tonawanda and our stay was amazing! We enjoyed the pool, even though the heater was having a hard time. My kids want to live here.

Great hospitality. nice breakfast, good people

Facility was clean

It was an okay stay, the room didn’t look like it was fully cleaned well. We had a super noisy upstairs neighbor jumping around jumping off of things and pounding around after “quiet time” and they stopped for a little bit and did it again. Made it very hard to fall asleep. I’ve stayed at a holiday in before at a different location and had no problems. So this wasn’t the best experience

Our stay at the Holiday Inn Express in Tonawanda, NY was perfect.The King size room had plenty of room, a nice sized bathroom with a walk-in shower and the kitchenette area had a microwave, a Keurig coffee maker and a larger than normal fridge. Like I said, perfect!

It could have been a little cleaner. We were disappointed we couldn't get adjoining rooms. When they say breakfast is until 9:30, they mean it: they were giving the 2-minute warning at 9:28, and the doors were shut by 9:35. Overall, it was a place to sleep and shower. We were only there one night, to attend dance recitals. Good enough but I would not be in a hurry to stay there again.

Staff was so pleasant and brought things to room we needed immediately . Breakfast was great!

Not great. Room and bathroom were dirty. Not sure anything was cleaned before we arrived. Yo the extent that we did not use the shower. Breakfast left a lot to be desired. Staff were friendly but management failed to follow up on my concerns.

Quiet, great location, and very pleasant stay.

This hotel was very convenient to stay for our trip to the Niagara Falls. It had adequate parking, the staff was friendly and the place was clean and comfortable. Breakfast was adequate for a hotel at this tier. It would have been nice to have at least 1 item change in the breakfast so you are not having the same things every day. Since we were there only for 2 nights, it didn't matter but any longer would have been a bit irritating. Overall the place is worth the price and good to stay. The pool was clean and a very decent size.

Wonderful stay

We always pick this hotel wen traveling to buffalo. Freindly staff and everything is clean.

Te weinig gelegenheid om te ontbijten, receptie was zowel bij inchecken als uitchecken niet bemand. Lampen ingewikkeld om aan te doen. Douche duurde heel lang voordat hij warm werd.

Staff was friendly and accommodating- had to switch rooms because of a leak in the bathroom but all was taken care of promptly. Hotel was quiet and clean!

Good. We had reserved two rooms on this trip. One room had lamps by bedside not working and the other room had broken blind control. Reported this to the front desk.

the staff was were the best

I liked that it was close rainbow rink which we were in town for a skating event. The rooms were a good size for 3 people. There were 2 minor issues. The first was the usb outlet wasn't working unless it was jammed in on the side nead the beds. The second was that the light behind the beds were flickering, although they were low it could be difficult to fall asleep with. Lastly, the complimentary breakfast was great and plentiful. Fulfilling after a night of skating. I would stay there again.

Staff was wonderful. Property was very clean. The only negative was that my credit card was charged before I arrived. Payment was to be on another card. This was fixed swiftly and the staff was nice, but there was a hold on that money for a couple days.