The staff were excellent, friendly and very helpful throughout our stay. Unfortunately, I do not feel the hotel offered good value for money. At around £200 per night without breakfast included, I expected more. The lack of on-site parking was disappointing, especially as we had to pay to park around five minutes away and walk in the rain. There was also construction work taking place during our stay, which affected the experience.
Another concern was the room carpet, which appeared to have dog hair on it. As someone with a dog allergy, this was uncomfortable and disappointing, particularly as I believe my allergy was mentioned when booking.
I did not complain during my stay as I did not have the energy, but overall I do not feel the experience justified the price paid. The staff were fantastic, but improvements to parking, cleanliness, communication about building works and overall value for money would make a significant difference.